Arrowhead BMW Auto Repair Service

Thank you for a fantastic experience at your dealership! I was so happy that it was fast and easy. Logan was courteous and friendly and I really enjoyed chatting with him about cars!

Mike goes above and beyond! Thank you for the amazing service yet again!

Carmella is a pleasure to deal with

quick service

Michael was professional, friendly, and helpful. He provided the best customer service. Thank you!

Steve is a great advisor, honest and friendly.. makes the experience a good one at bmw.. most ppl don’t like spending money on maintenance.. so it’s nice to at least deal with a advisor that makes the process smooth..

Joe rocks big time! 10 stars big time! Joe is the epitome of fanatic customer service! Thank you sir!!

Colin was very helpful and courteous. I appreciate the time he spent speaking with me.

Great service and communication

Always a pleasure to work with Carmella. Good communication and updating on my vehicle.

Very happy with excellent customer service orivided by Jeff including frequent and proactive communications on status of my vehicle. I'm very impressed with the comprehensive video walkthroughs provided by the service technicians on every aspect of my car.

Carmella is great!

Mike was phenomenal to work with and I’ll ask for him every time!

Shane has excellent customer service skills and communicates issues and solutions for your vehicle with ease. Easy to work with.

Thank you Carmella! You made this process easy and stress free. I appreciate your communication and keeping me updated every step of the way. You are amazing!

Mark was quite the professional,he was cordial and respectful to me. I will recommend him to my fellow BMW owners.

After inspecting the car on arriving home, I’ve noticed new chips and marks on all 4 wheels of the car after getting tire replacement. I don’t want to be told this happens and is part of the process, because then it should be covered as other luxury brands like Mercedes and Porsche have done with my family. I’ve trusted Arrowhead BMW with my vehicle on previous services with no issues, but I guess that was for simple things that can’t be messed up like oil changes. Looking past the cosmetic damages sustained from this visit, I was offered an alignment to factory settings. However, now my car only drives straight when the steering wheel is crooked 5-10 degrees and this was not the issue prior to service. This cannot be the standard of care provided from BMW dealerships. I fear doing any more work up with the car at this dealership if my issues can’t be resolved. I look forward to hearing back about this visit. I raised the cosmetic concerns already over message portal used during the service. I’ve now noticed the alignment issues and i haven’t had the car for more than 5 hours. This experience does not allow me to trust bmw. Paying premium prices for a luxury vehicle should offer a premium service. I didn’t expect to pay $1400 for tires only to return with chipped wheels that clearly aren’t because of curbing or any other damage prior to and a crooked alignment. In my opinion this service I received today would’ve been no different than Discount Tire or any other third party service.

I was told. Service would take 1.5 hours especially since no car wash. Actual wait time was 3 hours

Jeff is the best Service Writer I have had from Arrowhead in 4 years. Please make him happy so he will stay.

Michael! Did an Amazing job!