Good to come in service save my time. But after changing filer did not clean my carpet all trush still on there. If can clean up would be better service. I highly recommend.
5/15/2024
Viviane H. VERIFIED CUSTOMER
The service star with Mike was great.
Mike and your tech straff are the reason I keep coming back.
Julian Haller
5/15/2024
Yohannes N. VERIFIED CUSTOMER
Thank you for a great and timely service.
5/15/2024
Dalila S. VERIFIED CUSTOMER
Steve was very nice and knowledgeable!
5/15/2024
Michael S. VERIFIED CUSTOMER
Shane was great
5/15/2024
Jairo R. VERIFIED CUSTOMER
Carmella was amazing as she provided follow up thru the process, definitely would recommend her .
5/15/2024
James C. VERIFIED CUSTOMER
The second key does not work
5/15/2024
Mark C. VERIFIED CUSTOMER
Terrific experience and Nick was key to that. I was from out of town and worried about the check engine light coming on when I was on the road. The whole team was so helpful and understanding. Nick looked after me like I was a regular Arizona customer when I frankly expected to be treated as an outsider.
I had multiple conversations with the sales and service teams and everyone was professional and fantastic. You can tell when an organization is well managed and run when people are genuinely happy to be there. That was the impression I got and and my experience at Arrowhead
5/15/2024
Christi A. VERIFIED CUSTOMER
Bailey called on a Thursday saying he could be there in an hour and a half and I wasn’t even home. There was absolutely no advance service opportunity, so my BMW never even got touched. He said he couldn’t do the recall work. No notice. No follow up on a Saturday. Just a last minute call.
5/15/2024
Kip S. VERIFIED CUSTOMER
As always Carmella was great
5/15/2024
Neil H. VERIFIED CUSTOMER
Steve was a pleasure to work with today. It’s the first time I’ve met him and I look forward to working with him on service in the future. Very knowledgeable, very professional.
I also met with Eric who answered some questions I had about a future X5 purchase for later this year or early 2025. A good day at Arrowhead BMW.
5/15/2024
Frank O. VERIFIED CUSTOMER
Great customer service and excellent communication. I highly recommend Michael to others for his personal interest in having the best experience one can have.
5/15/2024
Lu Z. VERIFIED CUSTOMER
Joe is awesome! Super friendly and professional. Really appreciate him keeping us apprised the vehicle status and made the loaner available in a short notice. Thank you, Joe!
5/15/2024
Leigh J. VERIFIED CUSTOMER
Went for oil change. They recommended an alignment and I wanted tires balanced. I asked how long it would all take as I was on a schedule. Was told 2 hours. 2 hours later was told almost done. I checked back in with service associate 30 minutes later and he went out to check. He said just putting tires back on. At the 3 hour mark I expressed that I had a meeting I needed to attend and needed to get going so he checked me out. At check out he informed me that they didn’t have time to align car so he would take that off bill. I was finally checked out and on my way about 12:15 and my appointment was at 9am. So to sum up I had a 9am scheduled appointment and it took the service department over 3 hours to change oil and balance 4 tires.
5/15/2024
Theresa B. VERIFIED CUSTOMER
The only issue I had was the car loaner.
The inside of the car was really dirty. It’s so sad these cars are very expensive and people before me who use loaners don’t even take care of the vehicles, or appreciate the value of a BMW.
Love my BMW X2
5/15/2024
Matthew W. VERIFIED CUSTOMER
Taylor was awesome!
5/15/2024
Gary D. VERIFIED CUSTOMER
Happy with the experience and with information I received in a timely manner.
5/15/2024
Raven S. VERIFIED CUSTOMER
Your place is very professional Carmella, Gomez, she’s amazing and I trust her very much with my vehicle 100% the people they were very nice and professional. My vehicle is my fourth BMW and it’s my retirement vehicle and I enjoy it. The name of my car I have a nickname and it’s called. Blessings.