Arrowhead BMW Auto Repair Service

Will look for it

I was well taken care of. Thanks

Great service

I am generally not one to complain but I am not happy with the service I received from your dealership. I called the rep earlier today but I was not satisfied with his explanation. It seems to me that I was quoted one price but charged a higher price. I was told that labor would be waived on the motor mount installation if I agreed to the charge to replace the oil pan gasket. When I was presented with the bill I noticed that I had been charged $220 for labor on the motor mount installation. I called the rep but honestly I was not satisfied with the explanation I was given. I decided to accept the explanation telling myself that it was only $220 and I didn't consider it a big deal. But then I drove the car today and I noticed oily boot marks on the driver's side carpet and the mat. I knew I could not prove that it was done at your dealership so I cleaned it up myself. But I was not happy about it. Obviously the mechanic or the person who drove the car to the pickup area did not cover the mat area. I personally detailed the vehicle after I bought it inside and out so I know those marks were not there when I brought the car to be serviced. Again I have no proof of this I fully realize but at a dealership like yours this type of thing should not happen. I was very impressed with your dealership from my visit so this was very disappointing.

Good guy to work with

Carmella is always great

Mark is the best service advisor I’ve had over the years and I’ve been driving BMWs for 20 years. The team at arrowhead is tops!

Jef and the service department are always professional, kind and caring!

Excellent service! Thank you

Everything was great! Excellent service and perfect communication

Carmella is and was great as my service provider. Really appreciate the personal experience on getting my car serviced in a timely manner and working to get me the best price.

Friendly, enthusiastic, quality is very good, impeccable.

Mark is so great. He is friendly, knowledgeable and thorough. Everyone at the Arrowhead BMW dealership is so professional and caring. Thank you!

The car was supposed to be appraised while it was in. I sent a txt to sales & called & told the service Manager to notify sales they were done with the service call & should perform the appraisal. There was an issue with the last appointment as well because you didn't set up a loaner that I clearly asked for. You guys do not have your act together.

Joe is such a professional Al and all around nice guy! It’s a pleasure to work with him!

Mark is fantastic

Great customer service

Always impressed with the level of service and professionalism from the team that I come into contact with. Even Tha janitor has the spirit of serving the client. One of the specialists proactively took the time to help me use the expresso machine. It stands out completely from other dealers that I visit for my other vehicles or when I accompany friends or relatives with other brands. The cleanliness and opulence of the of the place gives you a feeling of being proud to own a BMW. My rep Mark treats me with great care and respect. Keep up the great job you all do for years to come. And thank you!!

Great service!

Jef is very helpful as always. Great service. Thank you