Devin has been a pleasure to work with. His attention to detail, consideration, and most importantly his honesty is the reason I continue to choose BMW Arrowhead as my service provider. I can appreciate when a person is willing to take their work hat off and listen to understand the customer and their perspective. I would also like to mention that over the course of 3 years my initial service provider Mark has also shown to be someone I can have uncomfortable conversations with comfortably. He has been reliable, resourceful, and understanding. He has never made me feel pressured which is always my main concern as a single female. Thank you Devin and Mark for all that you do!
6/19/2024
Kenneth H. VERIFIED CUSTOMER
Steve made it happen. Thanks
6/19/2024
Steve B. VERIFIED CUSTOMER
Colin is awesome!
6/19/2024
Richard S. VERIFIED CUSTOMER
Great information from Mark regarding options for my car care. Service was exceptional including a video of excellent inspection by mechanic. Definitely will be back to Mark & Arrowhead BMW for future service.
6/19/2024
Heidi W. VERIFIED CUSTOMER
Carmella was kind, professional and made sure she was upfront on my car's needs and costs for service. No hassle. Thank you!
6/19/2024
Glenn T. VERIFIED CUSTOMER
Mark always delivers exceptional customer service. He is very like able, approachable and professional. He never fails to communicate with me on the status on my car and time frame of completion . In case I need be elsewhere afterwards.
6/18/2024
Jacoba J. VERIFIED CUSTOMER
Carmella is wonderful!!!
6/18/2024
Stacy L. VERIFIED CUSTOMER
Nick helped us in a pinch when we got there with a dead battery and the shop was closing in 30 minutes. And it was 110 outside! Thank you so much!
6/18/2024
Kayla C. VERIFIED CUSTOMER
Nick was great!
6/17/2024
Frances S. VERIFIED CUSTOMER
Micahel has been very helpful through this, his customer service is always exceptional and ready to help, i had no issues with communication and him letting me know every step that was happening with my vehicle, great person even better employee! Thanks michael!
6/17/2024
Joe S. VERIFIED CUSTOMER
Great people
6/17/2024
Mike F. VERIFIED CUSTOMER
Jeff is a good service rep. I appreciate his honesty and his willingness to try to get me discounts, because I had a lot of routine maintenance in the past several months. I would recommend him to other customers.
6/17/2024
Prashant A. VERIFIED CUSTOMER
Mike takes care of his customers. I am happy with Mike as my SA
6/17/2024
Norma F. VERIFIED CUSTOMER
Steve was awesome !
6/16/2024
Drew M. VERIFIED CUSTOMER
Nick Valenza's level of customer service is second to none. We greatly appreciate his consistent communication and transparency throughout the entire process. He genuinely made us feel that our family and the safety of our vehicle was his top priority. Thank you Nick, very much appreciated sir!
6/16/2024
Andrea P. VERIFIED CUSTOMER
Mark was very courteous and helpful. He answered all my questions and I was responsive to my telephone calls. I also appreciate how fast he got me in.
6/16/2024
Gerardo B. VERIFIED CUSTOMER
Michael was great.
6/16/2024
Elizabeth M. VERIFIED CUSTOMER
Friendly and helpful
6/16/2024
Nilah B. VERIFIED CUSTOMER
Nick was very respectful and explained the whole process thoroughly. He is the best!