Matt did a great job. Communications every day while the techs were working on a solution.
10/9/2024
Susan Y. VERIFIED CUSTOMER
Excellent customer service and a very valuable employee
10/9/2024
Jo P. VERIFIED CUSTOMER
Joe was great as always.
10/9/2024
Brian L. VERIFIED CUSTOMER
Shawn W very friendly!!!
10/8/2024
James G. VERIFIED CUSTOMER
Matthew Mercer did an incredible job with our vehicle needs and his communication was outstanding. Excellent job!
10/8/2024
Kenneth B. VERIFIED CUSTOMER
Nick is an absolute rock star. He has been the best advisor I’ve worked with at BMW. Goes above and beyond in updating me on progress and products.
10/8/2024
Berlinda P. VERIFIED CUSTOMER
Shawn was very professional and would highly recommend him to family and friends
10/8/2024
Denise H. VERIFIED CUSTOMER
Thanks Jef for taking the time to listen to my concerns and promptly helping to resolve it! I appreciate you!
10/8/2024
Stephen P. VERIFIED CUSTOMER
Logan was efficient, professional and answered all of our questions. Great service .
10/7/2024
Humberto V. VERIFIED CUSTOMER
As has been all my experiences with Mike, he was amazing and a true professional. I felt that understood my needs and sense of urgency.
10/7/2024
Rubin W. VERIFIED CUSTOMER
Steve always provides excellent customer service
10/7/2024
Tuan N. VERIFIED CUSTOMER
Great
10/7/2024
Jodi S. VERIFIED CUSTOMER
I asked for them to top off the coolant which they said yes they would do and get my car back without coolant. Very disappointing!
10/7/2024
Laszlo S. VERIFIED CUSTOMER
Nick was great, very helpful and friendly
10/7/2024
Maria M. VERIFIED CUSTOMER
Mike is great and always goes above and beyond to assist us!
10/6/2024
Jesus M. VERIFIED CUSTOMER
I was expecting more from a bmw dealership customer waiting area no doughnuts no popcorn like Honda no free candy dispenser like Audi the coffee was good but pretzels and old granola bars and Canada Dry oh was excited to see what you would have but got disappointed the vehicle service was okay though the long wait was expected.
10/6/2024
Kimberly W. VERIFIED CUSTOMER
Nick is the best service advisor. He’s very attentive to my needs, and is pleasant to work with. If there’s ever an issue that I’m not satisfied with, he takes care of it immediately. I’m very happy with my car and my experience at Arrowhead BMW.
10/6/2024
Bernardo B. VERIFIED CUSTOMER
Joe was a very great service advisor, will defs use him again.
10/6/2024
Kelli R. VERIFIED CUSTOMER
Shawn Williams was exceptional!! He kept me informed the entire time, made me feel valued. He was very refreshing to work with