Yes, I was very happy with how thorough he was and the video review also. Thank you.
10/5/2024
Sherry G. VERIFIED CUSTOMER
Working with Joe was awesome! He is so friendly, patient, kind and understanding and eager to help in every way. I appreciate him very much and will definitely ask for him next time I go in for service again :)
10/5/2024
Charles J. VERIFIED CUSTOMER
The day after the service the “check engine” light came on. We were driving from Phoenix to Colorado. I called and spoke to Micheal. He told me he would speak to a tech, and call me back. He did not call back. Two days later I called again seeking advise on why the light was on the day after service on the car. I left a message asking Micheal to call me back. I never heard back from him or anyone else. Not a good experience.
10/5/2024
May D. VERIFIED CUSTOMER
Fast service and efficient. Thanks!
10/5/2024
Premier Travel. VERIFIED CUSTOMER
I love Arrowhead BMW so much. Devin in the service department takes such good care of me that I take my cars to him even though I live down the street from N. Scottsdale BMW.
10/5/2024
Ragy M. VERIFIED CUSTOMER
Let me start by telling how awesome and professional was my representative that I dealt with ( Matthew) he great employee he deserves a rise he was so honest and he used to update me every on the car , the only thing that I’m not happy about that I had to rent a car for entire week for $500 , I spent nearly $5k and bmw don’t have a loaner to use are you serious!! When I drop my other 2 vehicles for service ( Kia & Honda ) they always provide me with a loaner, shame on BMW ,
Again this has nothing to Do with the representative Matthew it’s On such a big company like BMW.
10/5/2024
Olusegun S. VERIFIED CUSTOMER
Nick attended and answered all my questions. Professional to customers.
10/5/2024
Anthony D. VERIFIED CUSTOMER
Joe was great to work with. He treated me with respect and explained in detail what needed to be done to my car. Best experience I've had at a dealership. He's very friendly and made me feel welcome.
10/5/2024
Jane P. VERIFIED CUSTOMER
colin always delivers.
10/5/2024
Venita T. VERIFIED CUSTOMER
Taylor was my service advisor. He was so friendly and professional, in fact, he is my favorite advisor I have had since I have owned my BMW!!! It is so refreshing to be impressed with genuine kindness these days!
10/5/2024
Todd P. VERIFIED CUSTOMER
Nick is the best service writer in the south west
10/5/2024
Kevin L. VERIFIED CUSTOMER
Was 100% happy with the service and treatment of today’s visit. Everyone I spoke to was extremely helpful. The service writer very professional and discussed everything with me and answered all my questions. Thumbs ????????
10/5/2024
Thomas L. VERIFIED CUSTOMER
Fantastic service from Shane! Thank you for the yearly update and taking care of my X5.
10/5/2024
Roger W. VERIFIED CUSTOMER
Steve has been awesome to work with. Thank you
10/5/2024
Deana M. VERIFIED CUSTOMER
Mike resolved my vehicle issues. He has most excellent customer service. Thanks!!!!
10/4/2024
Nick C. VERIFIED CUSTOMER
Matthew gave us excellent service! Kept us informed at all times.
10/4/2024
Heidi D. VERIFIED CUSTOMER
Great service! Thanks so much
10/4/2024
Jose V. VERIFIED CUSTOMER
My service person told me I needed to replace my spark plugs on my vehicle that only has 6,000miles. According to your specs it’s every 60,000miles. I was not happy about them trying to get me to replace something that is not needed.
10/4/2024
Mike P. VERIFIED CUSTOMER
Great service!
10/4/2024
Joseph E. VERIFIED CUSTOMER
Taylor Gooley was very helpful and reassuring and made my feel welcome and my car was being taken care of and in good hands!