I sincerely appreciate how Jeff went above and beyond in addressing and resolving the issue with my car. His attentiveness, extensive knowledge, and incredible patience were truly remarkable. He not only expressed genuine concern for my situation but also took the time to ensure I understood everything, making the entire process seamless and stress-free. His professionalism and dedication are truly commendable, and I couldn’t be more grateful for his exceptional service.
10/23/2024
Jennifer B. VERIFIED CUSTOMER
Manny was fantastic. Jose the tech was great as well. Appt. Time was quite a bit off, but it worked out. Thank you.
10/23/2024
Deborah M. VERIFIED CUSTOMER
Very helpful
10/23/2024
Ron S. VERIFIED CUSTOMER
Jed is great, very personable and knowledgeable! Appreciate his professionalism. It’s what I expect! As for the auto washing crew, they need some help.
10/23/2024
Michael M. VERIFIED CUSTOMER
Took twice a long as needed.
10/23/2024
Angelina H. VERIFIED CUSTOMER
Great customer service and knowledge !! I wouldn’t take my car anywhere else !! Thank you!!!
10/23/2024
Linh K. VERIFIED CUSTOMER
Shaw is great. He serviced gave me the feeling that he’s part of family. You guys very lucky to have him. Thank you Shawn!
10/23/2024
Kate B. VERIFIED CUSTOMER
I spoke to him and he told me I can keep the vehicle there until I have the money to pay and it will be when my income tax comes in the mail thank you ????????
10/23/2024
Claudia R. VERIFIED CUSTOMER
Matthew Derrick Mercer was AMAZING!! Best Service Manager I ever worked with.
So thankful to work with people who cares and goes the extra mile to help!
10/23/2024
Kenneth B. VERIFIED CUSTOMER
Nick rocks! Goes above and beyond every single time.
10/23/2024
Mikisha S. VERIFIED CUSTOMER
Very helpful and provided timely updates on the service to my vehicle.
10/23/2024
Sheila E. VERIFIED CUSTOMER
Friendly honest made me feel heard with my concerns.
10/23/2024
Michael M. VERIFIED CUSTOMER
It was a pleasure dealing with Shawn. He was very knowledgeable, and a delight to work with.
10/23/2024
Brianna D. VERIFIED CUSTOMER
Jef was probably the best advisor I have gotten with BMW. He gave me my best options and we went from there. He knew I couldn’t be there all day because I had to pick up my daughter and he even got me out before the promised time. Which most of the time is pretty unheard of in the service department. He was nice, empathetic to my situation, and very professional. I definitely give him a 12 out of 10!
10/23/2024
Terry R. VERIFIED CUSTOMER
Awesome guy. Matthew helped me also. Great also!
10/23/2024
Mary P. VERIFIED CUSTOMER
Steve is an excellent service adviser. He heard all my concerns and made sure they were addressed and taken care of if necessary.
10/23/2024
Restaurant Tutor. VERIFIED CUSTOMER
Colin was extremely professional and managed my vehicle serve timely.
10/22/2024
Hyehyun R. VERIFIED CUSTOMER
Matt was very professional and efficient. He was very kind and funny. Also I was able to tell he was very customer-oriented. Today was the first time for me to be at the Arrowhead BMW and I also obtained a very good customer care. Thank you for taking a good care of my X1!
10/22/2024
Jill H. VERIFIED CUSTOMER
Troy was extremely helpful , friendly and kind. I would highly recommend.
10/21/2024
Mamie O. VERIFIED CUSTOMER
Steve was very helpful and friendly!!
I appreciate his assistance with servicing
our vehicle.