Arrowhead BMW Auto Repair Service

Everything was great both service tech and advisor where very knowledgeable and great to work with

Nick Valenza greeted me and was very respectful and professional upon arriving and checking in my experience with arrowhead bmw service department has always been welcoming and friendly

I came in because I received your online ad for service specials. I called before I scheduled by service appointment to know and confirm for what the prices are going to cost me. I schedule my oil change and inquired about the 3 years oil change for $225 along w the brake fluid flash. When I was at the dealership my service advisor mentioned that I needed a spark plugs replaced as well. I agreed to get the plugs done along w the oil change and brake flush. When I came back to pick up my car I was told by my service advisor that I’m not qualified for the 3 years for $225 oil change because of where I purchased my vehicle but they did the oil change and charge me the regular price anyways. I was a bit annoyed by this because i wasn’t informed ahead of time before it was done. I’m also annoyed with the fact that my service advisor did not mentioned anything about the additional savings when you spend a certain amount on service. I feel like she was just out to bill me without mentioning any of the promotions advertised. I’m upset with the lack of transparency on the pricing and the lack of promotional knowledge of the service advisor. I wish I stayed with Shawn as my service advisor he was more clear and understanding of my needs. This experience left a bad taste in my mouth and will look somewhere else to service my vehicles.

Shane did a good job

Michael was great and got done exactly what we needed.

Steve and Terrence are the best!

Taylor Gooley is the best service advisor I have ever had at any dealership! His genuine kindness and commitment to customer satisfaction is a rare and refreshing commodity these days! I will recommend him to everyone!

Received excellent service from Nick Valenza! Nick provided exceptional customer service during my last visit. I truly appreciate that he brought a BMW service special to my attention, saving me hundreds of dollars. Thank you, Nick!

Always helpful and goes the extra mile to help

Aloha Joe is very knowledgeable and terrific customer service! I would never trade him in but give him an upgrade for a bonus for sure! Mahalo Nui Loa

Joe is the only reason I get my cars serviced at your dealership.

Great job! Went way above and beyond to provide great customer service! Very much appreciated!

Shawn Williams is a great service advisor, definitely went above and beyond to get my BMW X5 taken care of appreciate him and looking forward to having him as my advisor everytime I take my vehicle in for service.

good service.

For some reason my tailgate malfunction was not fixed. This may be a service problem, not Steves, but still needs fixed.

This is my first BMW and everyone was wonderful. Colin was great at keeping me updated on my car and the service was great.

Colin is amazing, he taken care very good of my vehicle as always. He is awesome!

Colin did a great job for me, Kept in touch and so far the truck is running good.

Joe is the best. I enjoy working with him on both our cars.

Shane is professional, thorough, easy to talk with