Carmella is absolutely amazing. She can take a stressful situation and bring peace to it with how attentive and caring she is. Thank you Carmella.
11/27/2024
Holly E. VERIFIED CUSTOMER
Mike is the best service advisor that we have ever had. He goes the extra mile to make any service process and easy and convenient as possible. His knowledge of our vehicles is outstanding, and he is a trusted advisor to us.
11/27/2024
Dustin P. VERIFIED CUSTOMER
Great service! Wish I could buy from you but being as m a first time buyer and credit score of 600. I don’t see me getting financing through you.
11/27/2024
Timothy D. VERIFIED CUSTOMER
Joe is always and will be your best Service Manager, Fly fisherman and friend! Happy Holidays!
11/27/2024
Tammra B. VERIFIED CUSTOMER
Taylor was amazing!
11/27/2024
Gabriel M. VERIFIED CUSTOMER
This was my first experience at a west coast dealer and I have to say I’m blown away. I thought the service in the east was good but this is way better. Troy did such a great job making sure my car was taken care of. 10/10 would come back for service.
11/27/2024
Rocky T. VERIFIED CUSTOMER
Taylor Gooley at the Arrowhead BMW location in Arizona has turned me into a life time believer of BMW. Thanks to him amazing customer service skills, professionalism, and character… my experience was above all. I went in with an issue not knowing what was going on. After an inspection, I was told I needed a whole new engine. I was pretty upset at first, but thanks to Tyler, he calmed me down… explained my options and got me on the right track. His amazing follow up is second to none and his communication skills were more than expected. Thank you Tyler for the great experience. I will be returning thanks to you. - Rocky
11/27/2024
Kayla B. VERIFIED CUSTOMER
Jef was so helpful and informational.
11/27/2024
Joseph D. VERIFIED CUSTOMER
Carmela is the best and provides excellent customer service
11/27/2024
Diane S. VERIFIED CUSTOMER
Michael does an amazing job in taking care of my BMW X3. He always makes sure everything is perfect. He's the best.
Thank You, Diane S
11/27/2024
Cynthia C. VERIFIED CUSTOMER
As always AMAZING customer service.
11/27/2024
Philip R. VERIFIED CUSTOMER
Amazing service!
11/27/2024
Aracely B. VERIFIED CUSTOMER
Keep up the good work.
11/27/2024
Brandon W. VERIFIED CUSTOMER
Helped diagnose the problem on a Mobil visit. Then when I come all the way from Prescott to have a decoupling element attached to the injector. No one wanted to help me. Said Manny was gone and to come back. Kid at the service desk just wanted me gone. Are you serious. All the way from Prescott. Terrible service. At his task could have been resolved in 5min or less.
11/26/2024
Tom P. VERIFIED CUSTOMER
I didn’t know about the fee for using my credit card until I picked up my car. The issue I have is with BMW dealership, not the service.
11/26/2024
Luay S. VERIFIED CUSTOMER
Joe is the absolute best
11/26/2024
Jackie G. VERIFIED CUSTOMER
Conscientious, Caring and courteous…
An asset to the Arrowhead Experience for sure.
Thank you Matthew
11/26/2024
Matthew W. VERIFIED CUSTOMER
Alan was very helpful!
11/26/2024
Kimberlee And. VERIFIED CUSTOMER
Joe has always taken such wonderful care of our vehicles. He always finds time to fit us into his schedule. Joe is extremely knowledgeable about our cars. I only trust him. Thank you Joe for being an amazing person. Thank you