Jacob provides excellent service. He is: always courteous, an excellent communicator, gives timely service updates, accurate time/cost estimates. Cannot ask for more!!
8/6/2025
William D. VERIFIED CUSTOMER
Antonio is always very helpful, cheerful and professional.
He is an asset to your dealership.
8/5/2025
Connie L. VERIFIED CUSTOMER
I had a good service a little bit expensive but worth the price knowing I have a reliable car.
8/5/2025
Amy G. VERIFIED CUSTOMER
My last experience was perfect and Ali always does a great job. My only complaint is I do not like that the service indicator for Volvo on-call cannot be turned off. I should not have to have this as a service indicator in my car because I do not want to renew a subscription. It makes it seem like something is wrong with my car and that isn’t right if I were to try to sell it.
8/4/2025
Patricia S. VERIFIED CUSTOMER
Ali is always thorough, professional, pleasant - and has my complete trust!
8/3/2025
Tari H. VERIFIED CUSTOMER
Car wash and interior cleaning was horrible. Interior was not cleaned.
8/3/2025
Vikram R. VERIFIED CUSTOMER
Great service
8/3/2025
Ryan B. VERIFIED CUSTOMER
Regarding the service performed on June 11, I was disappointed by the lack of communication and professionalism throughout the process. Updates were minimal, and I often had to initiate contact to get basic information. This falls short of the level of service I expect from a Volvo dealership.
I would like to see greater attention to clear communication, timely updates, and a more professional customer experience to ensure future visits align with Volvo’s standards.
8/2/2025
Praesidium Capital. VERIFIED CUSTOMER
I appreciate the opportunity to provide feedback. My recent experiences at Volvo Cars Arrowhead have raised concerns about communication and professionalism. Updates on service have been inconsistent, and interactions with staff have at times lacked the professionalism I expect from a Volvo dealership.
I value Volvo as a brand and would like to see improvements in responsiveness, follow-through, and the overall customer experience to restore my confidence in this location.
8/2/2025
Raquel G. VERIFIED CUSTOMER
I do wish my representative (who is usually Antonio) had contacted me when the car had been brought in and diagnosed. I had to call in for any information 2 days after the car got to the dealership. Ali was great at taking my calls and giving me as much info as she could.
8/2/2025
Matthew S. VERIFIED CUSTOMER
Antonio was extremely friendly, knowledgeable, and explained everything clearly! It was a Wonderful experience!
8/2/2025
Rocio B. VERIFIED CUSTOMER
Antonio, is great!
8/2/2025
Angelo M. VERIFIED CUSTOMER
Ali was awesome. She is very knowledgeable about the Volvo systems. Great customer service and a great experience today.
8/2/2025
Ruscelina W. VERIFIED CUSTOMER
Ali was great! Answered questions and handled my wife’s XC40 with care! Happy with the service provided!
8/1/2025
David J. VERIFIED CUSTOMER
Ali did a great job. Kept me informed and service was excellent and timely.
8/1/2025
Albert K. VERIFIED CUSTOMER
Ali is awesome, she really knows her stuff.
8/1/2025
Shannon K. VERIFIED CUSTOMER
She is the best! What an excellent example of professionalism and certainly a credit to your organization. Ali should be commended for the way she interacts with customers and the way she presents herself in a positive manner.
7/31/2025
Eric L. VERIFIED CUSTOMER
Ali is smart gal, an asset to the Volvo service dept. I appreciate the whole team and it was nice to meet the new service manager too.
7/31/2025
Mark B. VERIFIED CUSTOMER
None
7/30/2025
Kenneth D. VERIFIED CUSTOMER
Jake was great. Fully explained what the mechanic was thinking and next steps.