ALI WAS ORGANIZED AND PREPARED TO SERVICE MY CAR. SHE WAS VERY PROFESSIONAL AND LISTENED TO ME. SHE PROVIDED A GREAT LOANER AND WORKED SUCCESSFULLY IN HAVING MY CAR RREADY WHEN I NEEDED IT. GREAT EMPLOYEE.
11/26/2025
Annette K. VERIFIED CUSTOMER
Richard never called me Monday, 24 Nov 2025 to let me know my car was ready and I did not received a text msg until after I called to check to see if my car was ready. After speaking with the service manager I was told my car was ready first thing in the morning and he told Richard to call me, the call was never placed/received.
11/25/2025
Julie-Ann P. VERIFIED CUSTOMER
Ali ALWAYS goes above and beyond in all of my interactions with her! She was able to get my car battery replaced on a Monday which must be a busy day! Thanks to her attention to my car needs and the speed with which she got the battery replaced, I can enjoy my Thanksgiving holiday feeling confident that my vehicle will get me where I need to go! Way to go Ali! You are such a joy to work with!
11/25/2025
Damian K. VERIFIED CUSTOMER
ALi was very helpful and kind! Thank you!
11/25/2025
Tim P. VERIFIED CUSTOMER
Always attentive & helpful, a pleasant way to spend hundreds of dollars….????
11/23/2025
Charles T. VERIFIED CUSTOMER
It took way too long for a simple repair
11/22/2025
Luis G. VERIFIED CUSTOMER
Ali was kind and did her job very well, I have no doubt i’ll be back for something else
11/22/2025
Nancy K. VERIFIED CUSTOMER
Antonio is so friendly and efficient. He's a great asset yo your company.
11/22/2025
Matt B. VERIFIED CUSTOMER
My service advisor, Randy was great. I own 2 Volvo vehicles (a 2013 XC70 and a 2025.5 XC90). I’ve had both my vehicles into your dealership for service multiple times. Randy was absolutely the best service advisor I’ve had at your dealership ever. He was kind, professional, easy to talk to and easy to understand.
My only frustration was with the loaner vehicle. I’m thankful you offered a loaner, but the car was filthy. There were crushed m&m candies in the center console, cup holders, arm rest, floor and door pockets. The vehicle also had a foul smell and didn’t have as much fuel as I was told it would have. I was going to just ignore it rather than complain but decided if the candies melted, it would make an even bigger mess in the car and I didn’t want to get blamed for it. I went back in and told Randy and he promptly came out and cleaned the areas I pointed out to him. Unfortunately there was more than I had originally noticed. Again, Randy was great but I doubt this filthy car accurately reflects the image you want for your dealership.
11/21/2025
Andrew P. VERIFIED CUSTOMER
Jeff, it would be nice if you could annotate my customer record as a Volvo Club of America member. Your Volvo competitors in the Phoenix metroplex offer members a 10% discount on service. Thank you.
11/21/2025
Gunner M. VERIFIED CUSTOMER
Thank you!
11/21/2025
Diane F. VERIFIED CUSTOMER
The invoice #244143 fails to state that I have lifetime warranty on parts and labor for the replacement of right and left side upper and lower control arms. This promise persuaded me to permit this Volvo dealer to perform the replacements.
11/21/2025
Theresa M. VERIFIED CUSTOMER
Antonio was very knowledgeable and friendly. I would recommend him as anyone’s advisor on their vehicle.
11/21/2025
Stephen M. VERIFIED CUSTOMER
On time and well done.
11/20/2025
Lindsey C. VERIFIED CUSTOMER
Jake did a great job of keeping me updated throughout the process!
11/20/2025
Randy V. VERIFIED CUSTOMER
Very happy with Randy and his team.
11/20/2025
Becky M. VERIFIED CUSTOMER
Ali is a true delight to work with and provides great service. Thank you Ali!
11/20/2025
Brian W. VERIFIED CUSTOMER
Fantastic as always and many thanks for bringing the RDesign current and perfect!