Brian has invariably delivered excellence of service for the last 8 years Of working with him on both cars.
12/14/2022
Manney O. VERIFIED CUSTOMER
I appreciate the ease of set up service appointments, nice waiting area and have always been updated on progress of service. Arrowhead Volvo is top notch in my book.
12/14/2022
Barbara M. VERIFIED CUSTOMER
A frustrating experience from the tow process to the telephone service.
12/13/2022
Rommel M. VERIFIED CUSTOMER
Jacob or Jake is amazing! ive known him for 5 years now and he is consistently nice and very accomodating. People’s person and very flexible. He is a manager material definitely
12/13/2022
Donald C. VERIFIED CUSTOMER
Jacob was great
12/13/2022
Seung L. VERIFIED CUSTOMER
I liked the part that tech-Mike has told the service advisor that he will reach out to the HQ and reschedule for maintenance to squash the actual defect of the vehicle. Never heard that from any previous tech.
12/11/2022
Michael S. VERIFIED CUSTOMER
The repairs were complete but the engine bay was not cleaned. Why do I overpay for dealer costs and up charges when you don’t do the simple customer service things we need. Your inspection isn’t complete. My rear wiper had been in tatters the last two visits. I waited for you to check it. Nope. Even though each time I brought the vehicle in and you indicated you checked the washer nozzles. Nope. I had to ask you to repair. Again after multiple visits and not being checked.
Last, I reall lol you people. But man, when I come as ask for a repair, and I ask if the warranty can be applied, can you at least offer me the discount on the service? Is it that difficult? A $40 discount from this last visit might keep me coming back. But I’m done.
And now you want $150 for an oil change?
12/10/2022
Marguerite H. VERIFIED CUSTOMER
Jacob has high standards, and always treats his customers with the greatest respect. He always goes above and beyond to help us out!
12/10/2022
Michael C. VERIFIED CUSTOMER
Very happy and Ali Crissman was great!
12/9/2022
Hunter B. VERIFIED CUSTOMER
Jake is great, has been for as long as I've owned a volvo
12/9/2022
John C. VERIFIED CUSTOMER
Jake was professional and courteous
12/9/2022
Alexandru T. VERIFIED CUSTOMER
Thank you is okay everything, the best
12/8/2022
Michael K. VERIFIED CUSTOMER
Jake is the best and thanks to Ally inservice fore getting me in!
12/8/2022
Tad C. VERIFIED CUSTOMER
Brian had our best interest in mind as her referred us to an outside vendor for our windshield. He also, recommended new tires as our car because they we’re getting close to their life.
12/8/2022
Andres P. VERIFIED CUSTOMER
Jake has done a great job of addressing our service concerns over the years!
12/7/2022
Estela T. VERIFIED CUSTOMER
Brian was friendly, kept me informed and did all he could to ensure I got my vehicle before service closed. Thank you!
12/7/2022
Gary B. VERIFIED CUSTOMER
Thank again for the awesome service for my vehicle.
12/6/2022
Audrey H. VERIFIED CUSTOMER
I would have liked to get my car back next day instead of three days later
12/6/2022
Robert H. VERIFIED CUSTOMER
After the car was fixed, I was told the tech wished to keep the car overnight. No problem until the service writer said she was off the next day and another service writer would call when the car was ready. Never received a call so I called and nobody knew anything about my car!!!