Bonnie was great! Attentive and explained everything with it being my first time at this location.
6/25/2025
David T. VERIFIED CUSTOMER
Bonnie provided me with excellent service and was very responsive to the problem.
6/25/2025
Peter B. VERIFIED CUSTOMER
Ms. Garay delivered the most wonderful customer service from the minute I made the reservation for service over the phone until I met her in person. Also she arranged a ride for me to take me home. Thank u thank u
6/25/2025
Erica R. VERIFIED CUSTOMER
She was really detailed with everything very happy with her service
6/25/2025
Megan C. VERIFIED CUSTOMER
I made an appointment for an oil change and tire rotation. I showed up about a half hour early and was told it would be ready in about 2 hours. Checking in was easy, and the girl who helped me told me they could refer me to a body shop due to some damage.
I waited for roughly 3.5 hours. I finally went to ask about my car. My service provider, Luis, was on the phone. The person helping me told me my car was ready. It was waiting in the lot. I have no idea how long it had been there, but I wasn’t notified. No referral and no real contact with whoever was supposed to be working with me. I have no idea how long I would have waited had I not asked
This was a free service, but I’d rather pay to receive better service. The sales team was amazing, but I was very disappointed in the service department.
6/25/2025
He C. VERIFIED CUSTOMER
everything was great the staffs were helpful and friendly. 10/10
6/25/2025
Alicia C. VERIFIED CUSTOMER
Reyna was amazing. She was very understanding of my situation of needing my vehicle back this morning in time for a doctors appointment. She made me felt heard and she insured my car was ready for me in time for my daughter’s appointment.
She is amazing.
6/25/2025
Rosa H. VERIFIED CUSTOMER
Reyna made our process easier and faster than expected. Great job!
6/25/2025
Justin H. VERIFIED CUSTOMER
She was awesome
6/24/2025
Eric K. VERIFIED CUSTOMER
Jason was so polite, professional & caring. I felt he brought Honda up to the service level it deserves. So many of us rely on our Hondas, so I am pleased to see that caliber of professionalism here in S.B./Goleta!
6/24/2025
Amanda C. VERIFIED CUSTOMER
Jason made the experience easy, I was able to do it all while I was at work.
6/24/2025
Kieran W. VERIFIED CUSTOMER
Bonnie did a great job in communicating what was needed to service the car and was able to help me get car back the same day.
6/24/2025
Miguel C. VERIFIED CUSTOMER
Good service
6/24/2025
Lawrence L. VERIFIED CUSTOMER
I be happy and very satisfied
6/24/2025
Andrea P. VERIFIED CUSTOMER
Good communication
6/23/2025
Justin B. VERIFIED CUSTOMER
Incorrect fluid interval change recommendations.
6/22/2025
Christine L. VERIFIED CUSTOMER
She did a great job answering my questions.
6/22/2025
Heidi J. VERIFIED CUSTOMER
Excellent service and communication!
6/22/2025
Amy M. VERIFIED CUSTOMER
I felt like Bonny showed a lot of empathy for being on vacation and have my car act up! Thanks!!
6/21/2025
Jodi T. VERIFIED CUSTOMER
Bonnie was very helpful, she squeezed me in for my service and when she learned I could not leave my car overnight she was able to get my service completed by end of day. I appreciate that, Thank you.