Bobbie explained all of the details. Excellent service and commication.
9/24/2019
Mike O. VERIFIED CUSTOMER
The service Carlos provided was great, he was kind and patient. Though I was unsatisfied with the service to my car. While changing the oil, supposedly a part was stripped/broken and so they needed to repair that and that was going to be $250 extra!! I called my old mechanic and he said he had never had any problem with that part and he's worked on my car for years. I fear that the issue was caused due to negligence on the mechanics part. And that's not all, I was told my car would be ready by 2pm. I show up at 2 and it's not ready, that's ok I'm ok waiting a little bit. I waited there for 2 hours! until I was told the car was done and they would bring it around after the rinsed it. That took another 20 minutes!! They washed the car but never brought it out. I was very upset about that. My whole day was spent waiting for my car.
9/23/2019
Jean B. VERIFIED CUSTOMER
Your service is way too long, and therefore inconvenient.
9/22/2019
Scott/Nancy B. VERIFIED CUSTOMER
We had great experience and service from Jim W ????
9/22/2019
Marci F. VERIFIED CUSTOMER
Always happy with Honda service provided by Jim
9/22/2019
Carolina D. VERIFIED CUSTOMER
As always very happy with the service especially thankful to Carlos For your excellent attention ????
9/22/2019
Judy S. VERIFIED CUSTOMER
Melanie was very professional and made me feel good about all the work that was put into my car. Looking forward to seeing Melanie for next oil change.
9/22/2019
Pepito G. VERIFIED CUSTOMER
I am a first timer at Honda. I used to drive Toyota Camry for 18 years. Carlos was recommended to me by my co-worker who brought his Honda SUV
for maintenance service. He was right! Carlos is nice and pleasant to deal with. I feel comfortable asking him questions.???????????? so too with your parts department guys John ( i forgot to ask his last name)and Thomas Koskinen.????????????
9/22/2019
Jean W. VERIFIED CUSTOMER
Carlos was professional and kept me informed of the progress of the service. I received excellent service.
9/22/2019
Phillip L. VERIFIED CUSTOMER
He made sure I was taken care of right away, and he explained things well. He did a great job. Thanks!
9/22/2019
Karen T. VERIFIED CUSTOMER
Bonnie was great. I had bald front tires on the front of my car. She got some for me from another shop (you didn’t have them in stock) so I wouldn’t have to drive home to Ventura in an unsafe car. She made sure my car was safe and she didn’t try to sell me service that I didn’t need. Thank you!
9/22/2019
Elizabeth O. VERIFIED CUSTOMER
My experience with Carlos was excellent. The only problem I had was that I had called a day in advance to make an appointment and upon my arrival this morning they said that I was not scheduled in, so I had to wait for a longer amount of time.
9/22/2019
Terry H. VERIFIED CUSTOMER
Jim is the best service advisor I have ever had. He is the reason I have my vehicle serviced at your dealership. Thank-you Jim.
9/22/2019
Thomas C. VERIFIED CUSTOMER
Jimmy was really professional with me and said it would be done in an hour and a half it was done
9/21/2019
Dianne K. VERIFIED CUSTOMER
Jim Woltman is excellent and he is the reason I keep returning over many years to have my service done on my Honda at your business. You are fortunate to have Jim working for you!
9/21/2019
John B. VERIFIED CUSTOMER
Always helpful and courteous
9/21/2019
Jesse S. VERIFIED CUSTOMER
Bonnie told me accurately how long the work would take and explained everything that was done.
9/21/2019
Jerrold H. VERIFIED CUSTOMER
Jim is the best - great customer service always I’m glad I’m in the Honda family ! Go Ken Roczen and Marc Marquez
9/21/2019
Carmen Y. VERIFIED CUSTOMER
Extremely excellent service! I was accommodated on very short notice with a smile and no problem attitude!
9/21/2019
Rose M. VERIFIED CUSTOMER
Another great visit with flawless service from Jim. Thank you!