This is the following of first visit of Santa Barbara Honda changing battery, before I left from Honda the first time I noticed the battery warning was still on, a friend told me maybe it was because the new battery was low voltage just run two hours to see. I was taking care the battery warning all the way and it kept going out and coming back, till all the others warning on so I took my car back to Honda. The first mechanic who helped jumpstart my car said "the generator is running" and also I told them the battery warning going out and coming back. At last they told me the alternator must be changed and the valves as well, "it's the only way can take you home". I don't know was there any overstate or misleading or over-repair especially after the first unnecessary battery change, but for a man 100 miles away from home, his car couldn't move 1 inch, and doesn't speak much English, whatever services at whatever prices he has to take, doesn't he?
4/25/2020
Dong Z. VERIFIED CUSTOMER
I told them in the morning everything was fine and after arrived Santa Barbara I got the battery warning, and just before I made my way to Santa Barbara Honda all the warnings were on. They didn’t do any further examines before changed my battery, what happened in the following hours showed it wasn’t problem of my battery, they even didn’t allow me take my old battery which still has one year warranty, you tell me how could I be satisfied.
4/25/2020
Shelley T. VERIFIED CUSTOMER
Fantastic service; efficient, courteous, welcoming and overall great experience with Bonnie Jimenez as always. Kudos to everyone I encountered today including Wendy, Jim and Polly (driver; thanks much for the ride to and from). My sincere appreciation again to Bonnie because I know she cares about me and my Honda Fit; in these challenging days we need all the support we can get! ??
4/25/2020
Rita C. VERIFIED CUSTOMER
My boyfriend and I each have Accords and both of us look forward to being assigned to Bonnie for service. It gives us peace of mind that we’re going to have a great experience when Bonnie’s working!
4/25/2020
Barbara C. VERIFIED CUSTOMER
Excellent Service.
4/24/2020
Domenica/Diana 3. VERIFIED CUSTOMER
Bonnie is very easy to talk to! Always makes my exceeds my expectations!!!
4/24/2020
Mario M. VERIFIED CUSTOMER
Bonnie was very helpful and professional.
4/24/2020
Brianna S. VERIFIED CUSTOMER
Bonnie was not only sweet but incredible! She followed up with me to see if I had any questions or concerns. Excellent service!
4/24/2020
Chantal M. VERIFIED CUSTOMER
Great service and great shuttle ride driver . Thank you
4/24/2020
Margo/Richard K. VERIFIED CUSTOMER
Bonnie is always the best service rep out there!
You're lucky to have her...Dr M W Krystian
4/23/2020
Deborah S. VERIFIED CUSTOMER
During these times I am so grateful to Bonnie for her support and clarity. This was a tough time to have a tow and repair. But her help and the quick response to get my pilot serviced was great. I’m glad you had the part. Thank you for serving the community during these difficult times
4/23/2020
Javier M. VERIFIED CUSTOMER
While I was happy that some of the issues I reported were dealt with and corrected, there was one other issue which was still not identified. I may have to drive with the technician the next time I go.
4/23/2020
Teresa B. VERIFIED CUSTOMER
Service reps should be aware of coupon deals and offer them to customers if it’s a better service and price then what the customer is asking for
4/23/2020
Jonathan I. VERIFIED CUSTOMER
Excellent service as always with Bonnie. Kind and helpful
4/23/2020
Elizabeth O. VERIFIED CUSTOMER
Bonnie and the whole Santa Barbara Honda team were excellent! Professional, prompt, friendly, and gave great service. Very happy to have a consistently fabulous service department for my Honda!
4/22/2020
Danny M. VERIFIED CUSTOMER
During this pandemic I was not able to check on the work until I got home. But I trust Jim implicitly and when I was able I found all work and workmanship to be of the highest quality. That is what I expect and at Santa Barbara Honda that is what they consistently provide. Thsnk You Jim.