I had a 9:30 appointment for points check & tire rotation. I was told the 9:30 was just a guarantee I would get in that day not the actual appointment time. With not living in Ames I can only wait. This time it was 1 hour & 10 minutes. Nor bad but fir the same service I've gotten in & out in 30 minutes. Just wish my time was just as valuable as yours. I was treated well & will be backas I do like Toyota parts on my Toyota van. I just need to be prepared to sit awhile and not make plans for other activities.
4/23/2024
Josh M. VERIFIED CUSTOMER
Seamless experience. Came in from NC and was able to have our first maintenance scheduled and cared for while on vacation. Quality customer service!
4/23/2024
Kari E. VERIFIED CUSTOMER
Thank you!
4/23/2024
Shervin A. VERIFIED CUSTOMER
I had a great experience with Logan, he was super nice and helpful. The service time was so fast as well.good job!
4/23/2024
Kaley E. VERIFIED CUSTOMER
Still have not received my digital inspection to my phone. Waited 15 minutes to get checked out while my car sat outside. Waited 12 minutes before being acknowledged in service drive. Workers pretended I was not standing there, waiting. I tried texting my advisor and he wouldn't respond. Told me he was pulling me into line right away, and didn't update me when he Waited to pull it in. All I ask is for honesty, reliability, and integrity when I leave my vehicle in Wilson's possession. Bad first experience with my first free 5k Toyota care service. Will try again in 5k miles.
4/23/2024
Rodney C. VERIFIED CUSTOMER
When I came to pick up my vehicle my driver’s side window was completely down. So, I am glad I was there shortly after it got done to get it or my window would have been down sitting in the parking lot.
4/21/2024
Julie B. VERIFIED CUSTOMER
Great service. I just wish the wait times were not so long, and the waiting area didn't feel so cramped when there were so many people waiting for their cars.
4/21/2024
Karam H. VERIFIED CUSTOMER
NA
4/21/2024
Lana S. VERIFIED CUSTOMER
Took 2 hours for an oil change with an appointment- too long. Don’t like that we just receive a text about vehicle issues & no one discusses it with you. Too impersonal. I miss the good welcoming service I used to receive.
4/21/2024
Carrie P. VERIFIED CUSTOMER
You're welcome, and thank you again for making sure my tire alignment was in spec for my new tires.
4/21/2024
Colin B. VERIFIED CUSTOMER
The service itself is fine but the timeliness wasn't great. It nearly took 2 hrs for a tire rotation. People before me were also waiting 2 hrs for an oil change. It would have been nice to know they were going to be backed up.
4/21/2024
Linda S. VERIFIED CUSTOMER
Attention to detail, Reset my clock hour to the correct time. Kept me informed of the progress on the inspection for the recall. Pleasantly provided service. Calm manners.
4/20/2024
Miraj P. VERIFIED CUSTOMER
Very good
4/20/2024
Travis T. VERIFIED CUSTOMER
Thanks for the wash and detail!
4/20/2024
Janet W. VERIFIED CUSTOMER
Chelsea was super friendly and very helpful! Thanks for the great service!
4/20/2024
Bounthong S. VERIFIED CUSTOMER
Thanks you!!!
4/19/2024
Joan P. VERIFIED CUSTOMER
The service appointment this morning was a very pleasant experience, the staff there were friendly and efficient. I appreciative.
4/19/2024
Ann H. VERIFIED CUSTOMER
It took over 2.5 hours to change the oil and do an inspection. That is less than an hour job at the vast majority of places. Why did I bother to make an appointment if I still had to wait that long? It is ridiculous and unacceptable. I am a loyal customer…I have driven 5 Toyotas, two I purchased at Wilson and all I got serviced at Wilson. This is not the first time I have waited an unacceptable amount of time but it is my last. I will not be using your service department again.
4/19/2024
Donald P. VERIFIED CUSTOMER
I had asked for a loaner and didn’t get one. I then had to wait about 35 minutes to get picked up to get back to the garage. I’m never got notified that my car was done and finally got a notification as the shuttle picked me up. I tried calling to see if the car was done about 21/2 hours after it was taken in and no one answered the phone. I finally got the notification 31/2 hours after the car was taken in. I would say the customer service was extremely poor today. The sheet said the service technician went over it and he did not do that. The girl at the checkout desk did some but there were 5 people behind me. I was a very bad experience today and has me questioning if I ever want to buy a car there again.
4/19/2024
Dennis H. VERIFIED CUSTOMER
Was told that I needed the head gasket changed for $6000.00 Took my vehicle to another shop and they said there was a little corrosion in one area but wasn’t even damp. Last time I will ever have any thing done with you!