Vincent was professional and a pleasure to talk to. My service was performed as stated in a reasonable amount of time.
10/11/2023
Michael S. VERIFIED CUSTOMER
You have such an asset in Gerald!
Diligent, professional, thorough, responsive and understanding to customer needs!
10/11/2023
Yub Realty. VERIFIED CUSTOMER
Horrible service at reception(whoever answers main number) I was literally hung up on over 8 times. I could hear the lady chatting in the background etc. bad communication. Over a week to get a call after so many calls. In addition to the bad service, overpriced fro same repairs as other dealership. I purchased the vehicle new there and was going to trade it in to buy a new one but instead decided to take my business elsewhere
10/11/2023
Seth F. VERIFIED CUSTOMER
I had a 9:30 appointment (which took 2 weeks to get) and showed up at 9:12. I didn’t get checked in until 9:50 and my car was not completed until 12:04.
I was then late for my appointment. A 10,000 mile service should never take around 3 hours. That is unacceptable. What is the purpose of an appointment? I may need to look at other Audi dealers for future service.
10/10/2023
Susan B. VERIFIED CUSTOMER
All good
10/7/2023
Henry M. VERIFIED CUSTOMER
Your service technician did an outstanding job with my service call. His follow-up was excellent
10/7/2023
Shahnour Y. VERIFIED CUSTOMER
Excellent
10/7/2023
Glenn R. VERIFIED CUSTOMER
Gerald is wonderful!! Its nice to work with the same person every time I bring my vehicle in.
He is very kind and honest. He is a great representative for this dealership.
10/5/2023
William S. VERIFIED CUSTOMER
Gerald Wilson is the best
10/5/2023
Emanuele R. VERIFIED CUSTOMER
Micah is simply THE BEST! He is a truly gentleman with high level of professionalism. I’d like to thank you the technician that worked on my car and the rest of the maintenance staff as well. Micah thanks again for the amazing experience. ????????????????????????????
10/5/2023
Carolyn A. VERIFIED CUSTOMER
Thank you
10/5/2023
Law Office. VERIFIED CUSTOMER
Very good Manager.
10/4/2023
James Walker. VERIFIED CUSTOMER
Why would anyone bother with a reply since you never follow up and never get any better
10/4/2023
Solomon L. VERIFIED CUSTOMER
Gerald was great. My service tech was terrible.
10/3/2023
Donna W. VERIFIED CUSTOMER
Will do the survey
10/3/2023
Julius B. VERIFIED CUSTOMER
Thanks and I’m very happy with the results and I’m a happy customer for life. Thank you.
10/2/2023
Julian S. VERIFIED CUSTOMER
I wish they would have dried my car better after the carwash.
9/30/2023
A&R Machine. VERIFIED CUSTOMER
Mr.Wilson is a great asset to your organization.
With his knowledge about helping in services on my 2011 A4 2.0T and the 2017 Q5 2.0T
Iam sure his other clients feel the same.
A R Machine Tool Repair
Alan Suda
9/30/2023
Inc. R. VERIFIED CUSTOMER
I have not complained about my issues for years but I have had enough Gerald does a Fantastic job after that your service department scores an F with me. Every time I pick up my car all of the settings have been changed. Ray Charles and Stevie Wonder would easily clean a car much better than your crew. I don’t hesitate to spend the money to buy an Audi and I go the extra mile to keep it serviced, clean and waxed only to have it returned to me in an unacceptable condition . It may be time to consider another dealer
9/30/2023
Gleb U. VERIFIED CUSTOMER
Micah is great, prompt, and knowledgeable. Helped me with a reference to the Audi tire center, and made sure I got out from the waiting area (my first time waiting) on time to meet an appointment