International KIA of Orland Auto Repair Service

Mitchell Jones was very professional and I felt the dealership completed the work in a timely manner.

Mitchell was very professional and fully explained all steps in the maintenance service

Work was completed in one day. Easy check in. Everything was explained thoroughly

Super friendly service. Fast and communicative. Knowledgeable

I was never notified when my car was done, even after I called to check the status but the person I spoke to couldn’t tell me the status, just that my service tech would call me back. He never did. Also, I brought my car in for an oil change and a factory recall and from looking at the bill, it looks like I was billed for the recall.

Info of brake pad condition was missing!

Very satisfied ????

Thanks Abby ????

This was the first time we brought our car in to International Kia for service, since we recently moved to the area. The service techs were very knowledgeable and courteous. We were very happy with the work that was done.

Great Service

Service was wonderful. The right wheels went on the car, so great!

There was no information on the condition of the front and rear brake pads?!!

Kia service was excellent. Abyr is very professional and helpful. Great job. That why we are Kia customers. Great cars great customer service????

Rebecca is my go to... Always friendly! Always answers questions, even if things are still being checked out... She will still answer to say, we're still checking on it.

The problem has not been resolved.

Great Service Team!

Abby was great!

I have been a loyal customer with Kia ever since 2000. I always purchase the maintenance package with my cars, but because it was at another location in the burbs ( Naperville) it couldn’t be honored at this location. This is what I was told. I would think due to Covid and many of the Kia dealerships being booked that an exception would have been made. It was not. In addition to getting my brakes replaced (all) being highly suggested that I get spark plugs, brake flush, and a rotation which I did and it cost me over $1000, I left the dealership yesterday and my tire pressure light came on, flashing, with the TMPS system as well. I called immediately and the staff got me in today. However when I arrived I was told that a fee of $165 would be charged for a diagnostic. I just left yesterday and not even 30 min after the lights in my car came on my dashboard. I was told that it wasn’t related and that it was an additional fee. They ended up looking at the tire just to see and told me they saw nothing, but a sensor might be old but I would have to make another appointment and pay the fee for them to check. Unfortunately I hate to say, but I will never come to this location or recommend it due to all of this. Other locations including Evergreen Kia and the Naperville location don’t do this. My plans to purchase a car in the near future will not be at this location but at another branch. As a loyal customer for the past 20 years, I am disappointed. I usually have high marks with Kia, but this has jaded my perspective.

Abut Safi was great!

I submitted my comments via email. Mr. Jones was the epitome of “Customer Service”. I really felt valued.