I was told by the service advisor that my vehicle passed the test and it’s normal to lose oil so the technician passed my vehicle. It is not normal for no vehicle to lose oil unless there’s a oil leak so if my vehicle keeps losing oil something must be wrong. The service advisor also said that’s not normal.
6/9/2022
Ashley K. VERIFIED CUSTOMER
I needed service taking my son and I home while the service department worked on my vehicle for a scheduled apt, they however, decided to make my son and I wait because they needed to pick up some plugs from the Family Hyundai. What I was told would be a 5 minute wait turned into a 20 minute wait with my 5 yr old.
6/9/2022
Anne F. VERIFIED CUSTOMER
Andrew and the KIA team were very courteous and professional
6/9/2022
Terri D. VERIFIED CUSTOMER
Bruno was excellent
6/9/2022
Mitchell J. VERIFIED CUSTOMER
Bruno was an excellent advisor. 10/10
6/7/2022
Maria P. VERIFIED CUSTOMER
Brought car in for lube and oil
As I was leaving. Last second was informed a light was on that was not on when we arrived and would need to pay $165 to get a answer. Had discussion and was told things happen
Sounds very unprofessional. Called service manager have not received a response. Have been very pleased in the past. Something has changed for the worst!!
6/7/2022
Eileen P. VERIFIED CUSTOMER
Service was excellent. Everyone was kind, professional and efficient.
6/7/2022
Lloyd J. VERIFIED CUSTOMER
Very good service. However, it was costly just for an oil change and tire rotation.
I am from KY and the same service at the Kia dealership is cheaper.
6/7/2022
Sherry J. VERIFIED CUSTOMER
Great service
6/5/2022
Dean M. VERIFIED CUSTOMER
Abby & Rebecca were very courteous and professional. I appreciated the personal service that was given.
6/5/2022
Royce B. VERIFIED CUSTOMER
Everything was fantastic. Great service and quick.
Thanks
6/5/2022
Aaron M. VERIFIED CUSTOMER
I was told 1-1.5 hours for my LOF. It took 2. And the car was not washed either b/c I had already waited longer than promised. Failure to plan and staff appropriately is not an excuse for poor service. I’ve taken my car in 2xs for service - both were less than great experiences. No one really seems to care about service anymore. That’s very evident in my experiences it int’l Kia.
6/4/2022
Greg B. VERIFIED CUSTOMER
Awesome front desk attendant in service dept. She was super helpful and very kind.
6/4/2022
Jeff L. VERIFIED CUSTOMER
The Kia service I receive was superior. It was
both professional and friendly from start to finish.
The best ever I have ever received from any car I
have ever owned. (Maybe because it had to do with
2 recalls).
6/4/2022
Teri M. VERIFIED CUSTOMER
Rebecca was extremely nice and professional
6/4/2022
Sheryl M. VERIFIED CUSTOMER
Poor customer service. Rude service manager Rebecca. Never explained the services and had to ask to get other services needed like the tire rotation. Awful experience at a terrible dealership.
6/4/2022
Philip T. VERIFIED CUSTOMER
Always have good service and advice on how to maintain our car.
6/3/2022
Harold J. VERIFIED CUSTOMER
Thank you
6/2/2022
Sheila M. VERIFIED CUSTOMER
If A2ndrew was the man who greeted me,verified my info, kept me updated, he was wonderful!
6/2/2022
Kendra J. VERIFIED CUSTOMER
Mitchell was awesome and Made sure that everything went well with my visit!