My car is brand new-purchased in April 2025 and the battery died which led to a problem with my key fobs not working and other electrical issues. My car stayed in the shop for 6 days. I got almost no communication during this time. My Toyota app alerted me about activity in my car which was infrequent. It seemed almost no effort was being made to fix the problem. I had to reach out to check the status of my vehicle every time until the day before it was ready. Now I have two small drill holes in my dashboard with no explanation. The service manager has yet to call me. 8/28/2025
8/28/2025
Sylvan L. VERIFIED CUSTOMER
Rick as great. He understood my questions and made sure I was comfortable with the service your company was providing. He kept me apprised of my service schedule.
8/28/2025
Anne D. VERIFIED CUSTOMER
Efficient and friendly.
I wish your service included a car wash
8/28/2025
Barbara R. VERIFIED CUSTOMER
I was sorry to hear that I will have to return to get the final part for the side mirror. I learned about the discount I could have had from my uber driver . It ended up costing me quite a bit for a ride to the dealer and now I have to go back again because they didn’t have a part. Alex, on the other hand , was a pleasure to work with.
8/28/2025
Maria C. VERIFIED CUSTOMER
I trust Rick to take care of our vehicles.
8/28/2025
John G. VERIFIED CUSTOMER
Rachelle & Alex are awesome!!!!
8/27/2025
Abel R. VERIFIED CUSTOMER
I’m sure there was a reason for the appointment taking so long but waiting for an oil change shouldn’t take that long. The guy was nice though at least
8/27/2025
Eric M. VERIFIED CUSTOMER
Didn’t receive a call that my car was done. It took 2 hours to get serviced and they didn’t even clean my car.
8/27/2025
Satya K. VERIFIED CUSTOMER
Ok
8/27/2025
Derek J. VERIFIED CUSTOMER
Pablo took care of me. He was handicapped by your service system web app though, it seems like it takes twice as long as it should because he had to do everything twice. Think you need to look at updating that app for your service sales people.
8/27/2025
Lina K. VERIFIED CUSTOMER
Tod is the absolute best! He is professional, honest, kind, friendly, and very knowledgable. I always recommend him to my friends who own Toyota cars and need service. 100/10!
8/27/2025
Karen W. VERIFIED CUSTOMER
George was absolutely delightful and very considerate about my timing and situation.
8/26/2025
Stacye C. VERIFIED CUSTOMER
My glove compartment is not closing completely. There is something under it that was not put in place properly which I think is causing the issue with the glove compartment.
Your waiting room could be improved. Better chairs. Better selection of things to drink, snacks.
8/26/2025
Aidan H. VERIFIED CUSTOMER
Great communication and a pleasure to work with.
8/26/2025
Gary R. VERIFIED CUSTOMER
Tod checked us in promptly and efficiently, despite our early arrival. He communicated clearly and oversaw the necessary service, giving us valuable tips in the process. Top marks! Gary and Katrin Robbins, ****-****-xxxx