Toyota of Santa Barbara Auto Repair Service

No transparency into why the service was necessary or costed as much as it did. The car did not need $272 of service.

Excellent service . Rachel was very good

Tod is the best service rep that I’ve worked with!

Alex kept in touch with me… good suggestions and he sent out the information I needed to me Cheers to Alex

Thanks for the clear communication and great customer service! Appreciate your help.

Today is a great service rep!

Attention to detail. Courteous. Efficient Co

Rachel is always professional, well informed, direct, and friendly. I trust Rachel and her technician with complicated situations. Especially alternators.

Nice guy, good service.

The store manager gave his best to resolve the problem with my vehicle

Good work!!!

Excellent service. Thank you for explaining the warranty and the work being done to the vehicle.

Excellent job

Pablo was very professional. He explained everything and answered all my questions. A great employee. Personality plus!

Pablo was extremely friendly and helpful. The maintenance team is a very well oiled machine. I appreciate the great service!

Fue un trabajo excelente ????

Good service.

I was initially surprised that Pablo said they were going to clean it up and then have me drive it 100 miles so the mechanics could see where the oil leak was coming from because a few days earlier I had specifically asked if they could discover and repair it on the same visit because I am leaving on a long drive trip in a few days. And do not have time for multiple visits before my trip. I asked twice to make sure that that was clear because I have a full schedule. Pablo confirmed that they would do that. And between Tod and Pablo they resolved the issue in about 60 seconds so I was on my way with my day intact. I am very satisfied in terms of their ability to immediately resolve what came up and to be able to have my day go as planned. They are both courteous and do a great job. And in the future if Pablo can either make a note to himself about what we talked about when we set up the appt a few days earlier or listen more carefully? In the moment. I am not sure what was happening for him in that moment. Slowing down his speech a little would help too- I did have to ask him to repeat several things to understand him. I know its because he is very busy and is working to help all his customers but it probably takes the same amount of time to say things more slowly and clearly as to have to repeat them. And just to add every single service person I have interacted with at SB Toyota has been great and does their job well. Thank you for space to communicate

Friendly, efficient, thanks!

Tod was incredibly helpful. I had a problem that needed addressing quickly and he made it happen quickly and efficiently. Top marks.