Thank you for providing stellar 10,000 mile/12 month service and on our family vehicle (gold color, 2013 Toyota Sienna yesterday replacing parts, labor while performing parts and labor.
2/27/2024
Deborah A. VERIFIED CUSTOMER
Good job????
2/27/2024
Joe S. VERIFIED CUSTOMER
Alex was great! Professional and courteous. Got my vehicle checked in quickly.
2/27/2024
David C. VERIFIED CUSTOMER
you performed the 10000 mile service on 2/15. today is 2/26. while driving to the airport today a message popped up on the dashboard that oil is low. we immediately stopped and checked the oil several times over 30-40 minute period, then called your service dept and were told we must be reading the dipstick wrong but to continue driving to the closest dealership. we then called the dealership in simi valley who advised us to be on the safe side and not drive it (good advice). roadside assistance was then called and the car towed to simi where they have found that indeed there’s little to no oil in the car. so quite unhappy with your service
2/27/2024
Eileen R. VERIFIED CUSTOMER
Pablo goes above and beyond with his customer care service!
2/25/2024
Scott L. VERIFIED CUSTOMER
Service was great, as always. Thanks
2/25/2024
Cora T. VERIFIED CUSTOMER
Alex Cen was very friendly, helpful and honest!
2/25/2024
Alexander B. VERIFIED CUSTOMER
Reber is great ????
2/24/2024
Benito M. VERIFIED CUSTOMER
Alex Cen the best, will not take my cars anywhere else
2/24/2024
Emma L. VERIFIED CUSTOMER
I had a scheduled oil change at 10am; arrived 10 minutes early and was told my car would be ready “just after lunch. At 2”. I scheduled a ride to pick me up and drop me off as I was not expecting it to take 4 hours… upon my return to Toyota my car was in the exact same spot I had left it. After speaking with the agent Alex he was able to expedite the process and did provide a complimentary service on something else I needed however I didn’t get my car back until 3:15 which is absolutely unacceptable for a routine oil change WITH AN APPOINTMENT TIME. I expect Toyota to do better or at least notify me and I would have re-scheduled.
2/24/2024
Julia C. VERIFIED CUSTOMER
Stop overcharging for services. It was recommended that I have cabin filter replaced for $80. I purchased one at the local auto parts store for $25 and put it in myself. It was easy.
They also recommended I have a front end alignment.
When I stopped at the tire shop, they said I only needed to rotate my tires.
Toyota should be honest and fair.
2/24/2024
Kay Ann. VERIFIED CUSTOMER
I came back several times on 2/22/2024, to see if vehicle was ready. I checked in at 8:30 am, came back at 1:15 pm and vehicle had not even been worked on. Although it was completed at 3:30 pm, I had to postpone other appointments. As I live out of the area, I will choose to go to Santa Maria or Lompoc for vehicle service. Jenny is very nice but your staff appear to be very busy and no longer provide updates on vehicles, wait times, etc!
2/23/2024
Stephen W. VERIFIED CUSTOMER
Great services from Robert Anderson
2/23/2024
Eric S. VERIFIED CUSTOMER
Tod is the best!
2/23/2024
Michael Y. VERIFIED CUSTOMER
Robert Anderson impressed me as very self confident and lends synchronous receptivity between our interactions. Impressive is demeanor of patience and his intuitive command exhibited no pretense whatsoever. I feel very much assured knowing I will have afterthoughts that I will convey when I bring my truck in for our agreed appointment and his eye contact assure sincerity. Am I presenting my commentary with much verbosity; on the contrary I have expressed myself honestly. Additionally, may I extend appreciation to Matt Hass , great team management. Mike Young
2/23/2024
Meghan H. VERIFIED CUSTOMER
Rachel is an excellent in service!! Top notch!
2/23/2024
Katie H. VERIFIED CUSTOMER
Tod is great! Super helpful!
2/23/2024
Crispin B. VERIFIED CUSTOMER
Thank you, Tod!
2/23/2024
Peter M. VERIFIED CUSTOMER
Gabe is great! He gets me into the shop
And out, as promised. He keeps me informed about my car and what's coming up next.
A+ kind of fellow for sure
2/23/2024
Robert H. VERIFIED CUSTOMER
Mr. Segovia explained everything that the tech. Found wrong with my vehicle and also showed me photos of the damage. He was able to have the work completed expeditiously so I could make my other appointment. I will definitely return for service.