I needed a tire rotation. The car was up on my lift. Yet I was told it was an additional 75$ to have it done. It seems to me that amount is exorbitant. And I declined because it was so expensive. Thanks for asking.
10/30/2024
Silvia C. VERIFIED CUSTOMER
It was resolved well and promptly. Initial visit oil change was missed due to clerical error by service department. Corrected well and quickly so that my inconvenience was minimized. Would have preferred usual prompt complete service but mistakes happen and the effort to correct was best one could expect.
10/30/2024
Anthony H. VERIFIED CUSTOMER
Todd is the best.
10/30/2024
Caitlin S. VERIFIED CUSTOMER
Rachel was so efficient, friendly, attentive, and kind. Thanks for fitting me in last minute and getting a full service on top of fixing my tire!
10/29/2024
Cynthia H. VERIFIED CUSTOMER
Rachael was a great help today and handled all my needs. However, the tires I ordered were the wrong size for my car and I wish someone could have coached me on the fact that the new tires were smaller than the old ones. Old = 195/60, but new are 180/60.
10/29/2024
Irma D. VERIFIED CUSTOMER
Good work thanks..
10/27/2024
Kaaronica E. VERIFIED CUSTOMER
Another great service experience! Keep up the excellent work
10/26/2024
Lucy B. VERIFIED CUSTOMER
The job was done quickly and thoroughly and I was able to drive away satisfied that my car was safe on the freeway. Rachel was prompt and helpful
10/26/2024
Roberto L. VERIFIED CUSTOMER
Good service thanks so much
10/26/2024
Kevin M. VERIFIED CUSTOMER
Gabe was great. Would be next level great if the car came back washed.
10/26/2024
Devon D. VERIFIED CUSTOMER
Rick was exceedingly helpful in finding the issue with my sliding door. Thank you Rick!
10/25/2024
Anne C. VERIFIED CUSTOMER
I felt cared for, car service good and happy with Rick.
10/24/2024
Jody B. VERIFIED CUSTOMER
Clear communication and updates were helpful in managing expectations.
10/24/2024
Luz J. VERIFIED CUSTOMER
I really like going to Toyota of Santa Barbara. Gabe is a profesional person that I can trust.
10/24/2024
Larry Nolan. VERIFIED CUSTOMER
Robert did a great job, courteous, efficient, professional.
10/24/2024
Steve A. VERIFIED CUSTOMER
she went above and beyond!
10/23/2024
Suzanne M. VERIFIED CUSTOMER
Only drawback was waiting in line for a half-hour to check in, despite having an appointment.
10/23/2024
Philip P. VERIFIED CUSTOMER
Pablo was knowledgeable and helpful
10/23/2024
Stephen D. VERIFIED CUSTOMER
I missed the personal touch of dealing with one staff person that I could relate; also I did not get a phone call asking for my OK to replace the air filter in the engine - the work was done without my being contacted, not a good way to do business.
10/23/2024
Karina G. VERIFIED CUSTOMER
Yes, thank you so much. Pablo Benes is the best attention for customer.