After I had dropped my Camry off, Tod called me with some bad, and potentially expensive, news about my vehicle and asked for information regarding previous service records. This was slightly confusing (not to mention concerning), but when I found my records and called back, Tod had just found out that there was a mix up with the paperwork and the problem was with someone else's vehicle. When I picked the vehicle up, Tod apologized profusely and was obviously upset about the error, and there are certainly no hard feelings on my part. These things happen - such is life. However, it made for a slightly less than ideal experience. Otherwise, the service, as ever, was fine. As a footnote, I have been coming to Toyota of Santa Barbara for about 36 years, through two changes of ownership and many service advisors and managers, and the service department has been consistently first rate.
9/19/2024
Justin G. VERIFIED CUSTOMER
Rick was amazing I just moved here from LA and was worried leaving my nice guys in SM but Rick was lovely and very helpful will be coming back because of Rick’s customer service
9/18/2024
Peter O. VERIFIED CUSTOMER
Great and professional service and great staff. Thanks Todd and team
9/18/2024
Dino P. VERIFIED CUSTOMER
Great service.
9/18/2024
Brian H. VERIFIED CUSTOMER
Alex always ‘adds value’ to a maintenance visit!
9/18/2024
Joan D. VERIFIED CUSTOMER
Processional timely service.
9/18/2024
Shannon K. VERIFIED CUSTOMER
Rick was super helpful and provided me with all the answers I needed. Thank you!
9/18/2024
William S. VERIFIED CUSTOMER
Inconclusive diagnostic
9/17/2024
Jennifer B. VERIFIED CUSTOMER
$180 for an oil change without even replacing a filter is a rip off. You know it and I I know it. I won’t be back.
9/17/2024
Arnold S. VERIFIED CUSTOMER
Robert was kind answered my questions
9/17/2024
Adam K. VERIFIED CUSTOMER
Robert is great!
9/17/2024
Arturo F. VERIFIED CUSTOMER
Very dissatisfied and at a loss how to move forward. During the sale, we understood sensors were installed in the car. They aren’t! Now we’re being given a run around where/how to have them installed. I’ve never had such disappointing service with Toyota. No one will help us.
9/16/2024
Ann B. VERIFIED CUSTOMER
When dropping my car at 8:15, I asked if I could pick it up between 1 and 2 as I had another appointment at 2:15. I was told this wouldn’t be a problem. I did not receive notice my vehicle was ready until 1:45 pm and my vehicle was not brought out from the back for pick up until 2:30pm. If I’d been told my desired time frame for pick up was not reasonable I would have made other arrangements. It would have been nice to know in advance.
9/16/2024
Patricia C. VERIFIED CUSTOMER
Technicians assigned to us are consistently late even though we’re on time for our appointments. Rachel, Robert have not shown up in the mornings. No one cares or apologizes. Pablo is the one who is on time and professional. Please speak to your staff.
9/15/2024
Victoria S. VERIFIED CUSTOMER
Thanks for a job well done.
9/15/2024
Eddie O. VERIFIED CUSTOMER
Pablo es un muchacho muy agradable con los clientes y eso ase que la espera sea agradable
9/15/2024
Victoria V. VERIFIED CUSTOMER
Thanks Pablo for today
9/15/2024
Leonardo C. VERIFIED CUSTOMER
mal servicio
9/15/2024
Roland T. VERIFIED CUSTOMER
Tried to make an appointment online but was not able to.