Toyota of Santa Barbara Auto Repair Service

He was very helpful and a great personality

I went to Toyota after a piece of my car fell off on the freeway although I absolutely did not run over anything. I was told after they looked at it that the damage was due to impact and they couldn’t tell me if anything was missing from the car for sure, although I did see a piece, and reported so, actually fall from the car. I was told I would have to go to the body shop where they could tell me what was missing if anything and that they would have to fix the damage. After going to the body shop it has been confirmed that in fact there is NO evidence of impact at all and there is an entire piece missing that protects the undercarriage. That piece falling off and being dragged caused the damage. I was told that this does happen as the clips that keep it in place are plastic and even wind can cause this piece to fall off. I am now having to pay for this to be repaired when in fact a car that is not even two years old should not have entire pieces falling off. Perhaps even more concerning is that Toyota was unable to tell me that an entire piece was in fact missing despite me telling them I did in fact see it fall from the car. I called to discuss this with Toyota on Monday afternoon and each time I was put through to service it only rang and finally someone took a message for a return call. Yet I never received a call back. I called at 1:45. Toyota should be paying for this as pieces of the car should not be falling off in such a new car. My car is under warranty and again new cars should not have pieces falling off and service should have been able to tell me that in fact such a large piece of the car was in fact missing.

Everyone at Toyota of Santa Barbara is amazing and make each experience wonderful!

I received prompt service, a good explanation of all services to be done, and accurate information on expected completion time.

Very friendly

Rachel Masada is the person I go to for my Toyota Tacoma Service. She makes sure what my Toyota needs first, so my truck won’t break down. Rachel is knowledgeable and an excellent service person.

Well done ????????!

Alex is simply the Best! There was much travail over this latest tow and repair. But, Alex just stepped up and handled it all seamlessly :)

Fast & Furious great service

Very helpful, kept me updated, very friendly

Robert single handedly redeemed the customer service for Toyota Santa Barbara. After months of issues with recalls not getting things done, on this visit, he handled everything flawlessly and with grace. I will bring my car back and recommend others to Robert to assist with their Toyota needs in the future.

Pablo was helpful and polite.

Great kid! He was super helpful! He told me that he was in training mode but he seemed super confident! Young and super talented!!! Great hiring!!!!!

Once quoted price for battery repair was resolved everything was fine.

Excellent service as always

Rick was professional, personable and friendly. I felt that he sincerely cared about the customer experience.

Rob was very helpful and informative. His enthusiasm is admirable and I was very satisfied with the entire experience. The sales representatives were also very accommodating and gave me excellent information about the Crown. The receptionist was helpful and welcoming, as the waiting room was full and she allowed me to sit inside, as it was cold and rainy.

He was very professional services

Rick was great

Efficiency and good communication