Took too long. Advisor needs to improve his customer service skills. His manger agreed with what he did. I am considering changing dealership along with a bunch of my friends. Not worth driving from vero beach and receive this kind of service.
1/29/2022
Andres J. VERIFIED CUSTOMER
Great services l
1/28/2022
Lawrence M. VERIFIED CUSTOMER
My experience was one that should not have happened. It took almost three hours to complete a 5K service. Stanley entered the incorrect mileage on my lease, putting over 8K in the system when it should have been only 1650 mile and when I disputed it, he never addressed it and I was there too soon; however, I followed the instructions for service from your staff. I was on time for my appointment and Stanley, covering himself stated I was an hour late. Is it policy to lie on customers? In turn, after calling back to your service department, trying to explain my issue, I had to drive back to your establishment to prove that my mileage was what I said it was when calling. Also, I was told that I was there for my second service appointment and it was my first. In all honesty I shouldn’t of been there in the first place, but following the instructions of Bev Toyota found me there unnecessarily.
Please do not ignore this and I hope your you educate your staff on the ends and outs of customer service.
1/28/2022
Phillip K. VERIFIED CUSTOMER
Have always received excellent service at Bev Smith Toyota
1/28/2022
Lashun B. VERIFIED CUSTOMER
Excellent customer service
1/28/2022
Rogelio M. VERIFIED CUSTOMER
En primer lugar cuando llegue no me querían atender que porque no tenía sita les dije si tengo cita a las 5 y ya eran las 5:15 me dise no te encuentro en el sistema que les esello mi email la confirmación de mi cita y me dise ya. Es muy tarde nosotros también nos queremos ir para la casa digo yo si tiene problemas en casa yo no tengo la culpa para que estén con esa altitud así los clientes pero no me gusto como me trataron
1/28/2022
Darrell W. VERIFIED CUSTOMER
We only deal with Stanley. Awesome service writer!
1/28/2022
Frances O. VERIFIED CUSTOMER
Trade in offer in progress
1/28/2022
Paul B. VERIFIED CUSTOMER
You’re welcome.
1/28/2022
James D. VERIFIED CUSTOMER
They were unable to correct the problem of my 2021 Toyota Corolla Hybrid, the gas pump nozzle kicking off after 0.3 gallons, very difficult to fill up my car’s fuel tank. Very disappointed! May have to file a “Lemon Law” claim.
1/28/2022
Mari W. VERIFIED CUSTOMER
Kim is the best!
1/28/2022
Robledo G. VERIFIED CUSTOMER
Kim is great. Very helpful and professional.
1/28/2022
Mike C. VERIFIED CUSTOMER
Great service as usual
1/28/2022
Joseph C. VERIFIED CUSTOMER
Very professional
1/27/2022
Chad R. VERIFIED CUSTOMER
When I made an appointment to get my car serviced I wanted the factory recall for the braking system completed as well. It wasn’t until after I left and reviewed my invoice in more detail was I aware the recall work was not completed and I was not told it would be done at a later date. Seems a little unsafe driving around with a car with a known safety recall open on it. Was told I would be called when the recall is ready to be done. I hope I hear something back. Seems a little unsafe to me.
1/27/2022
Barbra T. VERIFIED CUSTOMER
Great job on vehicle and super customer service by Tyler!
1/27/2022
William H. VERIFIED CUSTOMER
I scheduled an appointment for 1130 and arrived at 1115. It was in for oil, filter and rotation - simple maintenance. It took 3 hours to do this simple maintenance task. That is unacceptable particularly for a customer who had purchased 7 new Toyotas since 2007. Additionally, my 4 children own 3 new Toyotas and 2 used. You have way more sales and driveway people than needed for the little inventory on the lot. It takes little skill and training to do oil, filter and rotate. You better get a manager who services the owners better than this.
1/27/2022
John S. VERIFIED CUSTOMER
Tyler is great! I appreciate the good service that he provides me.