Bev Smith Toyota Auto Repair Service

Service was fine, however, waiting in your showroom felt as if I was in a ghetto-type club. EXTREMELY LOUD MUSIC, I don't know how your employees put up with it, not to mention your customers having to endure it. Music in your type of business should be background, not in your face. Just my opinion and I am a long time customer of Bev Smith Toyota.

Keep sale out of the service waiting area

When I got there my car needed washer fluid. When I left still didnt have it.. I didn't realized until I drove few blocks. I returned but they told me they do that at the entrance and they did. However it creates a huge doubt if the shop did their job (oil change etc) Thanks.

Perfect service

Thanks

Always a pleasure having service and Kim is always the BEST!!!

Pablo was very helpful In helping me determine want services I needed for my car. Thank you, Bob Holzman

I just wish the labor charges weren’t so much

Kim she always is great person

I was very satisfied with the job that Tim Seymour recommended.

Everyone in the service department is always very helpful and timely in getting back you with all your questions

Great service, but I only give you 8.5/10. You would only get 10 if you provided a complimentary wash.

always a pleasure dealing with Bev Smith toyota

4.5 hrs for one simple 1hr repair. Totally unacceptable!

excellent service, I was very satisfied

10 out of 10 would recommend!

Quick, efficient, polite, provided updates as needed.

Scott was very nice and professional

He was very caring and made I had a safe vehicle for the road.

Aaron was wonderful keeping us updated on the car and service. However, I have a complaint with Mike C. In the sales department . I had sled Aaron to put me in touch with a salesperson as I saw a 2021 Highlander on the showcase outside. Mike told me a little about the car and I told him I would be by around 5 pm to pick up my car from service. He ask if I was going to use my car as a trade and I said No. I would be paying cash. When my husband and I got there i asked for Michael (Mike ) C and he came right out while I went to get my car he and another salesperson took my husband to see the white 2021 highlander They showed my husband a steel gray no bucket seats. This was totally a different car ! Mike called me again at 4:30 to make sure I was coming. The white highlander had been sold. I don’t know why Mike called me at 4:30 th make sure I was coming when the car we had talked about had already been SOLD I don’t appreciate the BAIT AND SWITCH. I like the service department. But , when a deal starts with a LIE that dies it for me. I WOULD NOT BUY A CAR FROM BEV SMITH TOYOTA AND DEFINITELY NEVER BUY ONE FROM MICHAEL C. VERO , WPB Here I come. Again thank you for you A-1 Service Department. I’ve used them for years. They are always straight forward and HONEST! Unlike your sales department. Kathy and Chris Channon