Madison was great. Very professional and courteous
2/11/2025
Rachel D. VERIFIED CUSTOMER
Kim was great!
2/11/2025
Adina M. VERIFIED CUSTOMER
Great
2/11/2025
Peter D. VERIFIED CUSTOMER
I reviewed the scope of work with the service representative at my appointment time and he indicated 2 1/2 hours at 1:30 my scheduled appointment. At 4:00 he said it would be 15 min more . At 5:30 thirty he said they had to go to an auto parts store because the air filter ordered was not the right part so that had to drove the vehicle to O’Reiley to get an air filter
I finally got the car at 6:00 , 4 1/2 hours not 2 1/2
Had the service rep let me know the work would take that long I would have rented a car driven to my missed meeting and returned to pick up the vehicle Sunday and return the rental
Had he been diligent with knowing the time frame of the repair I would have make arrangements to get picked up but was misinformed on the time needed for the repair
Your service reps and mechanics need to communicate so time estimates are reasonable and your customers can plan. I missed an important meeting because they did not talk to each other
J in only
Service both vehicles at Bev Smith
Exclusively
2/9/2025
Rita M. VERIFIED CUSTOMER
I’m always satisfied. That’s why I bought another Toyota while my car was being serviced
2/9/2025
Bonnie M. VERIFIED CUSTOMER
When we picked up our car it was filthy black dirt inside and out. Too dirty to get into. Service writter girl took it upon herself to clean the seats and dash etc. I read a call from the Mgr over the repair service dept. She offer to clean our vehicle the next time we come in for service. Our car was there over a month and we did rec. A loaner which was returned spotless inside and out.
2/9/2025
Jim C. VERIFIED CUSTOMER
Tyler & Jason (parts dept.) worked as a team for a modification to my 4Runner Limited to Heritage grille. I considered using after market parts but based on their excellent help and advice I’m glad I went with Toyota OEM for this modification.
2/9/2025
Nelly G. VERIFIED CUSTOMER
Jamina received me with a smile and willingness to assist. Excellent customer service.
2/9/2025
Erick M. VERIFIED CUSTOMER
Great serv from jamina
2/9/2025
Sean G. VERIFIED CUSTOMER
Madison and team were able to quickly complete the job.
2/9/2025
Bruce D. VERIFIED CUSTOMER
Kim is an awesome service advisor!
2/8/2025
Teshome D. VERIFIED CUSTOMER
As always, Taylor was fantastic with his service, timely update and sharing the required maintenance in may car in the future.
2/8/2025
Sarah M. VERIFIED CUSTOMER
Car still skipping
2/8/2025
Lawrence B. VERIFIED CUSTOMER
Ms. Messina Informed me of issues related to the brakes on my Highlander, what needed to be done to repair the issues, how much it would cost, and how long it would take to complete the repairs. This information convinced me to approve the repairs.
2/8/2025
Moise J. VERIFIED CUSTOMER
Satisfied with service thus far.
2/8/2025
Susan C. VERIFIED CUSTOMER
Ms Flores was helpful, complete and aware for service time and the service needs of my car. I think she was a great compliment to the Toyota team
2/8/2025
Sals Inc. VERIFIED CUSTOMER
Anthony Michael Harrison was extremely knowledgeable and helpful with the service work performed on my 2015 tundra! Extremely pleased the way it was performed in a timely manner.
2/8/2025
Kathy S. VERIFIED CUSTOMER
Paige is a great representative. He is so knowledgeable and explains things well and I really like working with him.
2/8/2025
Anthony G. VERIFIED CUSTOMER
I am very happy with what occurred today. Kim Vest does her job. My appointment was for 9 AM and I was leaving the dealership by 1030 an hour and a half. I cannot complain.