It took 90 minutes for an oil change with a scheduled appointment. I sat and waited that long. I feel it should have been at least half that time
11/9/2022
Aisha P. VERIFIED CUSTOMER
After I called on Nov 2 to book my service appointment for Nov 8th 10am, I get to the dealership and was told my appointment was never booked and I had to wait up to 4hrs to get service because I was going to be an add-on. After I explained I did call the staff was never able to find my appointment regardless. Also I bought my vehicle at Fort Pierce bev smith and they tried to tell me I might not be able to receive service due to me buying my vehicle elsewhere and since it was my first service I had to get it done at the dealer I bought my car in which was another upsetting argument I had to have with staff after being upset and talking with a couple of staff member they set me up as an add on and I was able to get service on my car.
11/9/2022
Mark G. VERIFIED CUSTOMER
Great service and right on time. Everything explained to me about my problem
11/9/2022
Bonnie S. VERIFIED CUSTOMER
Very happy with Kia services. Seth was very professional.
11/8/2022
Arnulfo G. VERIFIED CUSTOMER
Joseph was awesome. He answered all of my questions.
11/8/2022
Donna B. VERIFIED CUSTOMER
Communication between me as a (NEW) customer and the representative was a bit off!!!
11/8/2022
Summer M. VERIFIED CUSTOMER
I told them I only wanted an oil change when I got my car back I had a oil change and my tires rotated then they asked me after waiting three hours oh well do you want me to take it back in and rotate the tires back. I was not satisfied waiting 3 hours on just an oil change!
11/8/2022
Debra C. VERIFIED CUSTOMER
Very nice young man.
11/8/2022
Joseph T. VERIFIED CUSTOMER
A little SLOOO w the service HOWEVER busy day maybe???
11/8/2022
Felipe C. VERIFIED CUSTOMER
Very professional and courteous. Thank you.
11/8/2022
Gerald R. VERIFIED CUSTOMER
Joseph is very knowledgeable and a very professional advisor. He clearly explained everything that our vehicle needed and treated our vehicle and us with the upmost respect.
11/8/2022
Rita S. VERIFIED CUSTOMER
I was treated great and he did everything I needed. He kept me informed about everything .
11/7/2022
Barry L. VERIFIED CUSTOMER
Lance did a great job, but over 3 hours for an oil change, tire rotation, and wheel alignment was way too long.
11/7/2022
Marshall K. VERIFIED CUSTOMER
Lance did great
11/7/2022
Danielle J. VERIFIED CUSTOMER
First time in many years that I was not sitting for hours! Thank you!
11/6/2022
Sherrie A. VERIFIED CUSTOMER
Jojo was excellent!
11/5/2022
Lisa H. VERIFIED CUSTOMER
I have tried to get her to call me back for 3 days. I took my car in 1.5 weeks ago. Kia could not fix it. I was told they needed to talk to kia then fix it. All I want is an update. I find this very rude and unacceptable that kia has not found the time to return my phone call.
11/4/2022
Joel W. VERIFIED CUSTOMER
Lack of communication. Lance McIntosh was to have called us back to let us know when to expect the part ordered for our Kia. It’s been 2 days and I’ve sent texts with no answer. This has happened tge kast 2 times you’ve repaired our Kia.
11/4/2022
Charles S. VERIFIED CUSTOMER
Great Service
11/3/2022
Joseph L. VERIFIED CUSTOMER
Had an appointment for 11:30; took over 2 hours for a one hour job.