Caitlin is amazing to have as a service rep. When she's on the job, you will be kept informed and your vehicle is in good hands! She takes great care with both our KIAs when ww bring them in. So glad to have her back on the team. She was surely missed.
1/13/2026
Gloria A. VERIFIED CUSTOMER
pleasant and fast service Thanks !
1/13/2026
William H. VERIFIED CUSTOMER
Problem with transmission was not resolved
1/13/2026
Anishley G. VERIFIED CUSTOMER
Muy atento
1/13/2026
Dawn H. VERIFIED CUSTOMER
Bev smith Kia did a wonderful and timely repair on my telluride today.
1/13/2026
Douglas B. VERIFIED CUSTOMER
Caitlin is awesome. She explains everything and when you ask questions she gives you her undivided attention. Also the rest of the service department are also great.
1/12/2026
Michael L. VERIFIED CUSTOMER
Thank u
1/11/2026
Cameron J. VERIFIED CUSTOMER
Amazing, Oil change under an hour on a Saturday. Caitlin is amazing!
1/11/2026
Leonard B. VERIFIED CUSTOMER
She did an excellent job
1/11/2026
Leander P. VERIFIED CUSTOMER
I called multiple times before my appt to speak with Cory my service specialist I never received my call back. I even still dropped my car off and was contacted about the issue with my car. I was told metal was broken in my engine that it would be too costly to take apart to fix (not even an actually quote. I asked for other options and he said replacing my engine which would cost 10,000. The very next day I had my vehicle towed to my house and I had a mechanic come to my home for a second opinion just before selling my car. The mechanic said I had zero oil in my car, low coolant, and a dead battery. I have since fixed these conditions and my car is back running completely noise free and the engine light is gone. I have been calling Bev smith to speak to Cory about all of this, 4 times yesterday and still no call back. It’s concerning that these small fixes were able to get my car back on the road and your recommendation for my car was a new engine. I’m not sure if this was a malicious intent to get be to trade my car or if this was incompetence. Either way I will never buy or service my vehicles with this company again.
1/10/2026
Yeimy S. VERIFIED CUSTOMER
En la espera de la pieza para que se la coloquen al vehículo pero si todo bien excelente servicio
1/10/2026
Tony W. VERIFIED CUSTOMER
Awesome experience professional service and quality work.
1/10/2026
Stan H. VERIFIED CUSTOMER
Thank you for doing such a fantastic job keeping my car running
1/10/2026
Sharon D. VERIFIED CUSTOMER
The service has always been very good and the your personnel are exceptional this time it was Jared. Thank all at Kia .
1/10/2026
John B. VERIFIED CUSTOMER
Great customer service and professional mannerisms.
1/10/2026
Francheska I. VERIFIED CUSTOMER
Service and advisor were great. Only thing I was not happy about was that the technician set there tool mat or something similar on my hood leaving a grease spot in the shape of the mat. Will happily provide photos if needed.
1/9/2026
Kelvin L. VERIFIED CUSTOMER
Thanks very much to Caitlin for coordinating and for making sure everything was done the right way.