I appreciate the fact that Petra takes the time to explain things I need to know before and after any services I receive on my vehicle.
1/28/2023
Carmen O. VERIFIED CUSTOMER
My appointment was set for 1pm i didnt not get out of there until 3:37pm. All i was there for was an oil change. No one came to update me i had to go inquire as to what the delay was. I finally asked the gentleman who first signed me in what the delay was. Apparently they didnt have the kind of air filter that my car takes. Mind you i purchased this car from this same location also made this appointment about 2 weeks ago. So you would think maybe someone would make sure they had what they needed on hand before the customer comes in and waste 2 1/2hrs of there only day off from work on an oil change. The part i loved the most was when a young lady who works there called me to reschedule my service visit because according to her records i had missed it. I just laughed and informed her that i was in there lobby and i have been there for the last 2hrs and change at that point. I will say that when i spoke to Tim one of the service managers he actually looked into the delay and made sure to get my car out to me within less than 10min. I have to go back in anout 3months for my oil change again i hope i have better experience because this was not all how my experience at your service facility should have gone.
1/28/2023
Jean C. VERIFIED CUSTOMER
Wouldn't go to any other dealership. Courteous, and efficient. Way to go Joseph Junior Stephen...
1/27/2023
Charlene D. VERIFIED CUSTOMER
Thanks Fred for great customer service you and your team provided today.
1/27/2023
Jenny P. VERIFIED CUSTOMER
Seth was professional and knowledgeable, and his customer service was on point.
1/26/2023
Ana H. VERIFIED CUSTOMER
All great service!!!
1/26/2023
Charles H. VERIFIED CUSTOMER
Awesome job, thank u Especially to Sandra & Petra
1/26/2023
Dale W. VERIFIED CUSTOMER
Excellent service
1/26/2023
Laurie L. VERIFIED CUSTOMER
Seth was very kind and informative.
It's nice to know Bev Smith KIA have great employees such as Seth.
Laurie a faithful KIA Customer since 2005.
1/26/2023
Daniel G. VERIFIED CUSTOMER
Car seems to be working fine - I was VERY DISAPPOINTED to learn when I got home, that my dad who had taken me and was following me out of Kia - that my rear left lower red break? Light is OUT.
After spending a decent amount of money I can’t imagine being pulled over leaving the Kia Service lot…
Anyway - I would really appreciate either advice - it doesn’t look simple to replace — can I do this on my own via auto zone or something?
Or. Can I get some sort of discount this weekend for quick light replacement..? Please advise, Daniel G
1/26/2023
Dean S. VERIFIED CUSTOMER
Great job
1/25/2023
Alvin W. VERIFIED CUSTOMER
Your people always do a good job
1/25/2023
Kevin P. VERIFIED CUSTOMER
Seth did a great job. Very helpful and friendly. And the car was done very quickly. Thank you!
1/25/2023
Rohan D. VERIFIED CUSTOMER
Petra was attentive and acted quickly to get parts order and even secured an appointment when there was a cancelation. She explained exactly what would happen. All around excellent service and experience. Rohan D
1/25/2023
Andrew B. VERIFIED CUSTOMER
Great Job Joseph Junior Stephen
1/24/2023
Alina S. VERIFIED CUSTOMER
Joseph was very helpful and made the whole experience quick and pleasant.
1/24/2023
Ronald H. VERIFIED CUSTOMER
All went very well. Great customer service from the team.
1/24/2023
Kathy H. VERIFIED CUSTOMER
Fred was great. The only thing I have against BSK is I listened as another customer had a problem with a vehicle that was purchased on Friday and BSK would not help him. The customer only had the car for 4days . So your service to him made me think twice before I'd buy a vehicle from BSK
1/24/2023
James C. VERIFIED CUSTOMER
I was treated well when I arrived and arrangements made to get me a ride to work while they worked on my Kia. It was done in a timely manner and I was notified promptly. Very happy with my service visit.