Caitlin did a through job and was very professional . Excellent customer service!
10/13/2023
Maryann W. VERIFIED CUSTOMER
Great to have Frank back.
10/13/2023
Adeo T. VERIFIED CUSTOMER
Gilbert and frank were so accomodating. Gilbert gave us free water which is so nice.will defin iui tely go back to this dealership soon
10/13/2023
David B. VERIFIED CUSTOMER
When I brought my vehicle in I inquired about the peeling paint on my front bumper. Cory said he sent some pictures in to Kia and would follow up with me. There has been no follow up, and Sandra Dudley was quick to send 2 emails reminding me to take the Customer service survey and to contact her if there were any issues. I have sent 3 emails and have not got a reply.
It hurts your service levels more when you tell someone to contact you if they have an issue, but then just ignore them. 2 people have dropped the ball on this one, does not reflect good on the team.
10/13/2023
Leonard B. VERIFIED CUSTOMER
Caitlin did a fantastic job. I had a blower problem with the cabin fan. First appointment available was Monday and this happened on Wednesday. Caitlin called us back and ask if we could run it in that afternoon.I ran it right down to you folks ask for Caitlin and an hour later they had the fan fixed. I really appreciate getting me in there and checking it out and not having to wait until Monday..Great customer service.
10/13/2023
Quincy Clark. VERIFIED CUSTOMER
Caitlin was amazing from the moment I arrived for my first appointment. she's a true professional who goes above and beyond to ensure a smooth and pleasant experience. Her knowledge and attention to detail are second to none. I felt truly taken care of, and my car's service was flawless. Caitlin's friendly demeanor and willingness to answer all my questions made the entire process a breeze. I can't thank her enough for the outstanding service, and I highly recommend her to anyone seeking top-notch assistance. Thank you, Caitlin!
10/12/2023
Rasheed J. VERIFIED CUSTOMER
Caitlin did excellent work.
10/12/2023
Dennis H. VERIFIED CUSTOMER
PERFECT
10/12/2023
Philip G. VERIFIED CUSTOMER
This was a second service as first service wasn’t good. Saying that you worked very hard to correct and giving a great service to a customer (me).
Thank you. I’ll be back.
10/12/2023
Isaac Y. VERIFIED CUSTOMER
Extremely personable and knowledgeable advisor.
10/12/2023
Jan P. VERIFIED CUSTOMER
Pablo was very good to us
10/12/2023
Melanie A. VERIFIED CUSTOMER
He is the best. He was very attentive and kept me informed of everything that was happening.
10/12/2023
Michael D. VERIFIED CUSTOMER
Joseph was excellent, he got me right in as I was about 45 minutes early for my appointment. Top notch service from him and the rest of the crew.
10/12/2023
James S. VERIFIED CUSTOMER
Great as always!
10/11/2023
Robert C. VERIFIED CUSTOMER
Ok
10/11/2023
Yvette S. VERIFIED CUSTOMER
I'm happy with my one week old used kia soul.
10/11/2023
Gary F. VERIFIED CUSTOMER
He did an excellent job
10/11/2023
Chris Saibic. VERIFIED CUSTOMER
I dropped it off around 1pm Friday. The **** the phone said it would take 1-1/2hrs to do. I needed to get to work, so left it there. And told them I’d get it over the weekend.
I got a text just saying if I had any questions to feel free to text them.
I never got a call. Saturday I texted to check on it. Didn’t get a reply.
I called Sunday and the people said service was not open.
I went to get my work equipment from my car and saw it left unlocked. I took my car instead of just getting my equipment. I didn’t let anyone know I was taking it.
Monday I went to get my key from service around 11:30am. I Was shocked that they didn’t call me earlier to even tell me my car was gone. Tim said he didn’t know why no one called me. That’s all I got as an excuse. If I never went to get my key, I don’t think they would have even noticed it was gone. Not very safe for your clients. Not a place I will be taking my car anymore.
10/10/2023
Hillary Z. VERIFIED CUSTOMER
Always a great experience taking my car to Bev Smith!