Very pleased with service prompt update from start to finish thanks
12/17/2023
James V. VERIFIED CUSTOMER
I took my car in was quoted a price of $918 out the door. He also told me that the fuel pump was not covered in a recall this was not true it is recalled and I am filing a complaint. When I picked up the car they told me I owed $1,700.00 . Needless to say I was furious. I had no choice to pay or I would not get my vehicle back. After all that nothing was fixed I’m still having the same problem I was charged for. I’m outraged unacceptable.
12/17/2023
Elsa M. VERIFIED CUSTOMER
12/15/23. Corey and staff friendly! Waiting time more than expected, but okay. I need to have the job receipt emailed to my account online: elsapito I forgot to ask Corey to give it for my records.
12/17/2023
Ruben C. VERIFIED CUSTOMER
Totally dissatisfied
12/17/2023
Merry G. VERIFIED CUSTOMER
Corey did a very efficient organize and speedy service. I hope if I have to come back that I will get him again he was fantastic.
12/17/2023
Gerald R. VERIFIED CUSTOMER
Very pleased working with Cory
12/17/2023
Sally V. VERIFIED CUSTOMER
The drop-off took a half an hour—in the rain. The service advisor kept stating that it was only 8 minutes after she was notified I was there. Lies. I arrived a little early. At least 4 customers were taken before me. The rest of the staff just ignored me or refused eye contact. I had to wait until this specific person was ready. That’s ridiculous. I handed her a $59 coupon but was told it would be a $80 service a minute later. When picking up with a coupon I was repeatedly told it was $30 off. Clearly there was an extra shop fee. When I questioned the amount, I was repeatedly called “love” and spoken to like I didn’t know how to do math. I stood in the rain for 10 minutes waiting just to lay for my car after being called about it being ready. I asked for an online payment link and was ignored. The car was boxed in when I was told it was ready. Your service practice of making people wait for an individual is unacceptable—at both drop off and pick up. I no longer wish to give you my service.
12/17/2023
David B. VERIFIED CUSTOMER
I always appreciate the service your team provides. Big thank you to Jim and Cory.
12/17/2023
Rossana M. VERIFIED CUSTOMER
Joseph was very helpful, knowledgeable, and caring. He would notify me of the progress of my car and reassure me things were done right and as fast and safely as possible.
12/17/2023
Keith S. VERIFIED CUSTOMER
Justin did a good job. I hope to get to work with him again I’m 6 months
12/17/2023
Edelmiro V. VERIFIED CUSTOMER
Ms Caitlin provided excellent customer service, she is very pleasant and knowledgeable, answered my questions regarding my vehicles service needs and warranty to my full satisfaction. Kept me informed of my vehicles progress during the service and to completion , because of Ms Caitlin neeson I would gladly recommend Kia service to my family and friends. And would return to Kia for services on my vehicle. Ms Neeson is an asset to your Kia service team, thank you for the service provided on my Kia vehicle.
12/17/2023
Sebastian L. VERIFIED CUSTOMER
Very satisfied with the service and the staff ????. Thank you.
12/16/2023
Joseph P. VERIFIED CUSTOMER
Fred was fantastic!! Stand up guy & efficient at his job!
12/16/2023
Luciana O. VERIFIED CUSTOMER
Justin is very nice and professional. I had not had him as my advisor in the past and once we got there he greeted us and shook our hand, presented himself to us and took care of our vehicle. Very satisfied with him.
12/16/2023
Louis D. VERIFIED CUSTOMER
The service was very good thank you very much
12/16/2023
Lazaro F. VERIFIED CUSTOMER
Fue un servicio y atención muy rápido y muy bueno quede muy satisfecho muchas gracias
12/16/2023
Debora S. VERIFIED CUSTOMER
Excellent service
12/15/2023
Bria A. VERIFIED CUSTOMER
The wait was pretty lengthy, but everyone was very nice and polite. Overall it was a pretty good experience.