Jamie was absolutely amazing. I would recomend coming to see her if you have any service requests. She definitely knows her stuff.
9/29/2024
Priscilla B. VERIFIED CUSTOMER
Jamie did her best and she was a very efficient Kia worker however we were there for three hours. They still did not complete all the problems and they were asked by Jamie to wash our car which they did not. They returned it the same way we brought it in.
9/29/2024
Philip G. VERIFIED CUSTOMER
Service seemed ok, but you said to go home as it would take a while and after being home for about 20 minutes got a call back to say car was done.
Your courtesy driver touted for tips all the time, which I gave, saying your pay is very low.
Plus your courtesy car wash left dirt all over the car. Didn’t wash car at all.
9/29/2024
Niles M. VERIFIED CUSTOMER
Great experience
9/29/2024
Carlos P. VERIFIED CUSTOMER
Very professional 100%
Thanks
9/29/2024
John P. VERIFIED CUSTOMER
She was very helpful if getting my vehicle serviced. Professional and courtesy.
9/28/2024
Stan H. VERIFIED CUSTOMER
If I had a business I'd like to have a dozen Caitlin's
9/28/2024
John O. VERIFIED CUSTOMER
I am very happy with the service.Thank you guys.
9/28/2024
Janice H. VERIFIED CUSTOMER
It was a great day at Kia today thank you
9/28/2024
Andrea A. VERIFIED CUSTOMER
Pablo is a very professional gentleman. Appreciate his customer service.
9/27/2024
Roe T. VERIFIED CUSTOMER
I now have two encounters with Kevin Engle and bye far both times have been the best experience dealing with a service department. Kevin takes the time to listen to what is going on and he never rushes me along. He not only calls during the process but also makes the call afterwards to double check that everything was correct. Hands down great service from Kevin and the automotive department. Can not say enough.
9/27/2024
Bonnie E. VERIFIED CUSTOMER
Caitlin was very helpful and kept me posted about what was happening.
You are very lucky to have such great people like her .
9/27/2024
Maribel G. VERIFIED CUSTOMER
No windsheld wiper fluids., dirty car , tire pressure off on all tires not even sure if anything was checked and changed
9/27/2024
Jasmine L. VERIFIED CUSTOMER
When my tires were rotated my car is pulling to the right I am wondering did the tech balance my tires?this needs to be fixed with no cost to me ty
9/27/2024
Samary S. VERIFIED CUSTOMER
Great services and excellent customer service
9/27/2024
Carol S. VERIFIED CUSTOMER
Nothing against Kaitlin, but this was the second time I brought my car in for the same recall 23V534. I was told in January it was fixed only to be told by KIA headquarters on 9/29 the defect still existed. An hour driving, three hours wait on 2 occasions, my time is important and this is not service. I could not recommend Bev Smith KIA to anyone. I asked to speak to Tim the service manager during my 3 hours I was in the service department, but he was too busy. So much for customer service. I’ve been bringing my car to Bev Smith, since 2009. I’m finished.
9/27/2024
Charles P. VERIFIED CUSTOMER
Yes very satisfied
9/27/2024
Richard L. VERIFIED CUSTOMER
Shout out for our service advisor,Fred Madorma. He kept me informed of progress and his knowledge and demeanor made the service wait satisfactory.
9/27/2024
Erin Scheumeister. VERIFIED CUSTOMER
Very detailed about my vehicle needs and explained everything
9/26/2024
Robbin C. VERIFIED CUSTOMER
Caitlin is a great service dept. representative. That’s it.