Great Service...as always...no complaints whatsoever.
1/25/2018
Ashley C. VERIFIED CUSTOMER
Gary was really helpful since the beginning . Great costumer service ! Thank you Gary !
1/25/2018
Lisa H. VERIFIED CUSTOMER
We had an appointment scheduled for 1:30. When we dropped the car off we were told it would be finished in 45 minutes (oil change only) and would be notified by a phone call when completed. We sat in the waiting room for almost 2 hours and noticed the car was sitting behind the building but the person who checked us in was not in the area. When we asked if the car was done to one of the associates and told them it was behind the building they told us it wasn't started. When the manager was questioned she went to the key box and said the car was done and would have someone pull it up immediately. We left the facility and drove home (approximately 6 miles from the location) upon pulling in to our driveway I received a message from the associate letting me know the car was ready to be picked up. Obviously she had no idea the car was no longer there. Not sure if this was her way of covering herself for the delay or if there is that much confusion within the service department. I was told there were a lot of "Drive in's" for service that day, so does it really make a difference to schedule an appointment in advance?
1/25/2018
Adelina P. VERIFIED CUSTOMER
happy with kevin's attention, very kind
1/25/2018
Jose A. VERIFIED CUSTOMER
Excelente fue muy amable
Me explico bien todo sobre
El seervicio gracias
1/25/2018
Cintya G. VERIFIED CUSTOMER
Thank you, Kevin! Thanks for the effort in trying to resolve my car issues.
1/25/2018
Madison D. VERIFIED CUSTOMER
Shafiq was friendly and informative, helping me to receive the services my car needed.
1/25/2018
Jorge P. VERIFIED CUSTOMER
Maria, my technician that assisted me was great! Friendly, and really helpful and considerate when I told here I had to be at work at 8 am. On the other hand, the technicians that worked on my car were not. I dropped my car off for a simple B1 code and a stereo system reset at around 7:30 am. I received a text saying my car was finished at around 11am. I took my lunch and headed over to pick up my car at around 12-12:15. I get there, pay, and was told to wait outside for my vehicle. I wait and nothing. Wait some more, nothing. I asked a Honda member to help me and to my surprise they can’t find my car because it was mistagged. Finally they find it.... inside the shop still being worked on. I’m told that it won’t be ready until 1!! They then proceeded to give me back my car and it didn’t even have the stereo system reset. All they did was remove battery cable. Because on my dashboard were a lot of notifications such as: system brake failure, tire pressure warning, electronic brake failure. I’m really upset, disappointed, and Unsatisfied. I avoided my dealership that’s in Victorville for the very same reason. Now I have to avoid this one as well and go on the search for a dealership that truely cares for its customers.
1/24/2018
Nancy M. VERIFIED CUSTOMER
Kevin was exceptionally helpful and efficient.
1/24/2018
Cynthia H. VERIFIED CUSTOMER
Greg was very professional and very polite.
1/24/2018
Rodolfo V. VERIFIED CUSTOMER
Excellent service.
1/24/2018
Jelette P. VERIFIED CUSTOMER
Mr Shafiq Jamili is very helpful, kind & professional. He explained everything & very knowledgeable with the type of service to be rendered/needed. He has an exemplary customer service. He is an asset to your company. With him, you feel like you have a “family” with Honda. Thank you for having him. He’s a valued employee!
1/24/2018
Ezequiel G. VERIFIED CUSTOMER
Excellent customer service
1/24/2018
Maria I. VERIFIED CUSTOMER
Excellent customer service
1/24/2018
Ivan R. VERIFIED CUSTOMER
Awesome service as always!!
1/24/2018
Haksung L. VERIFIED CUSTOMER
I made an appointment at 2 o'clock
He showed up on time
1/24/2018
Tara S. VERIFIED CUSTOMER
Eduardo was friendly, helpful and answered all my questions.
1/24/2018
Efren A. VERIFIED CUSTOMER
Would be nice to know ahead of time that car wash was not included
1/24/2018
Deborah S. VERIFIED CUSTOMER
I still have a problem with the dash lights, didn’t do when they had the car so I have to wait to it does it again