Andy Flores was accomodating and very helpful. Another great service from Rock Honda. Thank you very much.
12/29/2018
Juanita C. VERIFIED CUSTOMER
Mariana has helped me before and he always does a great job
12/29/2018
Dolores F. VERIFIED CUSTOMER
Keeps up the good work Jasmin thanks for your help
12/28/2018
Randall S. VERIFIED CUSTOMER
Always great service and communication throughout the experience
12/28/2018
Cindy O. VERIFIED CUSTOMER
Jazmin is very professional and courteous. Thank you for taking good care of my major service and breaks today!
12/28/2018
Alfredo P. VERIFIED CUSTOMER
Took my car to have Bluetooth and rear defroster checked. Car is a 2016 Honda civic with a,little over 14k in mileage. Car is under manufacturer warranty. Mr Mariano states that although car is under warranty there could still be a chance that I might still be charged if the tech finds an issue not covered by warranty. Sure enough they find an issue regarding the headline claiming that it looks like somebody has messed with clips and that is not covered by warranty.
He then state's that it will cost 290.00 to fix. I told him I would not pay that. He then says he can do it for 145.00. So I responded that I will take it to Carmax where I bought car. He then tells me, here's what I will do for you. I will reconnect everything aND not charge you anything.
I felt like Mr Mariano was trying to make money off me. When he stared haggling about headliner price I lost all trust in him and your dealership.
I will never return to Rock Honda nor will I recommend you to any of my family, friend or coworkers.
12/28/2018
Sandra G. VERIFIED CUSTOMER
I was very pleased with the service provided by Marciano. I hope the next time I come in for service, he is my technician.
12/28/2018
Caroline C. VERIFIED CUSTOMER
Mr. Flores was quite helpful and very professional. He did a great job!
12/28/2018
Angelica M. VERIFIED CUSTOMER
Andy Flores help me today and I was very happy with the service he provided . I’m always happy with rock honda and the employees. Keep up the good job service department
12/28/2018
Shamsudin V. VERIFIED CUSTOMER
Firstly let this NOT be a reflection to Jazmen’s ability and competence as a Service Rep. She was courteously competent and she did well.
The car was not handled carefuly by your workshop. There was no protective mat placed in the car and the iside of the door was smudged. Further more it was not run through car wash either.
I hope this is viewed as a constructive crticism and not as a complain only.
12/27/2018
Luis F. VERIFIED CUSTOMER
She was great. All your service people are excellent. Thank you
12/27/2018
Dorothy B. VERIFIED CUSTOMER
Eduardo Flores is the best
12/27/2018
Sandra D. VERIFIED CUSTOMER
This time my car was service better.
Monday, who service my car. Didn't do the job, because my vehicle, running better as it should.
Thank you
12/27/2018
Michael N. VERIFIED CUSTOMER
My 2019 Insight was damaged when they installed the spoiler. I trusted them with my car that I owned for less than 24 hours and they dented the trunk during installation. I was promised that it will be fixed and that I will be providerd with a loaner car but the joy of having a new car was tainted by this experience. After the repair I am not coming back.
12/26/2018
Monica E. VERIFIED CUSTOMER
I went in at 10:30 a.m. for an oil change and on my way home I realized my oil change hasn’t done. I took it in at 40% and left with 40% for my oil life. So I don’t understand what they did, plus I couldn’t go back because you guys closed at 3. Very unsatisfied and unprofessional!
12/25/2018
Reynold M. VERIFIED CUSTOMER
I am very satisfied with the service provided bi Rock Honda especially with Luis Serrano who arranged the process timely smoothly.
12/24/2018
Diane G. VERIFIED CUSTOMER
I will never go anywhere else for my vehicle. Yvonne Medrano provided the best customer service that I have ever received. Please give her a awesome Christmas bonus. She has worked very hard for it.