Completely satisfied I appreciate the job they did on my paint job
8/25/2020
Asim M. VERIFIED CUSTOMER
Arif Khan is great and really good at his work! I was very happy with his assistance today!
8/25/2020
Rebecca G. VERIFIED CUSTOMER
Kevin has always been so helpful, I will continue to reach out to him when I need to in for services!!! Thank you so much Kevin! ????
8/24/2020
Alexis T. VERIFIED CUSTOMER
Was quoted an hour and 10 minutes was there for 2 and a half hours.
Normally at towhee dealerships I’m given a complimentary car wash , here i wasn’t. When my vehicle was returned to me , it seemed okay but as I was driving my glove compartment became undone. And I had to fix it cause everything fell out. If they unhinges it by accident they could have told me not just slowly placed it to make it stay still till I left. Like helloo
8/24/2020
Alvi C. VERIFIED CUSTOMER
As always Eddie Flores has excellent customer service,and this time it looks like I had a good mechanic. Very happy
8/24/2020
William W. VERIFIED CUSTOMER
Ruffino Salas has the BEST customer service. I literally could go to any honda or Acura dealership to get my car serviced but I stay with Rock Honda to service all my 5 vehicles. I feel like Rick Hinda is home because if Rufino. I think I probably would go somewhere else if her wasn't my service guy. Keep up the good work and thanks for employing excellent service people. Rufino has always gone above and beyond with us. Thanks Rick Honda.
8/24/2020
Jose M. VERIFIED CUSTOMER
Yes i was very happy with the job done on my car
8/23/2020
Reina B. VERIFIED CUSTOMER
Appreciate my service team. Thank you
8/23/2020
Quinn D. VERIFIED CUSTOMER
It was a good experience, charges laid out clearly and went over options with me
8/23/2020
Lena F. VERIFIED CUSTOMER
I was very satisfied today and I will be making an appointment next week thank you again. lena
8/23/2020
Monica W. VERIFIED CUSTOMER
I was very satisfied with the car service and them helping me get my car in for a appointment and my service advisor was very polite hes the reason I will return to rock honda.
8/23/2020
Joel R. VERIFIED CUSTOMER
I foun da parts quote from another Honda dealership for the exact same part - 06351-SJC-A10 Lock Assembly, Steering (Service).
Rock Honda charged us $265.36. Not only did Jim White Honda quote a price of $152.47 (43% less), but they show the full list price as only $224.88. I understand that different dealerships may charge different prices for parts, but none should charge 16% more than list price. This causes me to doubt the value of Rock Honda services across the board.
In searching the internet for how much people were paying for ignition replacements, it was considerably less across the board. It used to be that manufacturer dealerships would take advantage of customers and I am getting that feeling again with Rock Honda.
I bought my Acura at a dealership in West Coving and have had nearly all of my service done there. I drive past three other Acura dealerships because of the great service. Not once have they done anything that cause me to doubt their service. We also purchased our Ridgeline at Rock Honda and have had all of our service done there, but I am seriously doubting whether or not we are going to continue.
Your service has always been good overall. You have always offered us a loaner car in the past and we have only taken you up on that offer once. But this time, when we really needed it, Rock Honda let us down. I recognize that you were very busy, but when our Honda failed unexpectedly, that is the time we need the service. And it wasn't there. It's not like this was routine or optional service.
8/22/2020
Chuck P. VERIFIED CUSTOMER
Very satisfied with the service we received from Arif. Outstanding job!!!!
8/22/2020
Helder S. VERIFIED CUSTOMER
He provided excellent customer service
8/22/2020
Claudia R. VERIFIED CUSTOMER
Im totally satisfied with Eddie Flores service he always exceeds oh helping me out and gives me very accurate Information on my car it’s always done very fast, very pleased with his service
8/22/2020
Donald T. VERIFIED CUSTOMER
Satisfied!!
8/22/2020
Elizabeth A. VERIFIED CUSTOMER
I had to schedule an appointment at 10am yet I was there for 3 hours just for an oil change and I overheard management complaining about it as well. It was just too much of a long wait for me this time around
8/21/2020
Manuel R. VERIFIED CUSTOMER
Jimmy was awesome and very informative thank you!
8/21/2020
Dorothy B. VERIFIED CUSTOMER
Eduardo Flores is b very personable I only make appointments with him