Cheyenne is the absolute best and the definition of excellence! She makes my service visits effortless. A huge thank you to the mechanics for always getting the job done right!
3/29/2025
Joe C. VERIFIED CUSTOMER
My husband told me that all I needed on my 2023 Sienna van, was tire rotation and top off fluids. When I got there I was informed that I needed oil change also. I relaid what my husband said needed doing and should have to pay, since we had not reach the 25,000 miiles or 2years. My appointment was for 8:30 a.m. since had an appt. At 10:00 I should have had plenty of time. I was not informed that the service dept. would send text to my phone. I asked at 9:45 if I would be done soon and why it was taking so long. She forgot to info me there was a recall they were taking care of. I was out of there at 10:10. The other issue was I had to pay for oil change that we did not need. My husband called back and got that straighten out. We have credit for next time because we were still under it mileage and not 2 years old. We are long standing clients of this Toyota and their service dept has been part of that reason! I realize that they are hiring younger people but sometimes they try to act like they know what they are doing, when they don’t and they don’t ask for help when they don’t know.
What we thought was a cut and dry appt. Turned into a very stressful morning. Thanks for letting me vent.
3/28/2025
Ronald F. VERIFIED CUSTOMER
It’s a pleasure to deal with Robert for our service appointments. He is very knowledgeable and good about explaining everything.
3/28/2025
Cathy W. VERIFIED CUSTOMER
Robert Tuckers service work was good. No problem there.
I chose a no due to the fact it took 3 calls to have anyone answer the service dept phone. No one called me back until the third day when I complained to a person in the Chevrolet part of the business. Also I could not get the online appt site to work. This was the first time scheduling a service spot was so difficult. I can only hope this is not going to be the new service style.
3/28/2025
Deborah W. VERIFIED CUSTOMER
Wonderful,as always!
3/27/2025
Alexander J. VERIFIED CUSTOMER
Robert is always friendly, knowledgeable, and works to answer my questions. He's a total professional and a great front face of your service department!
3/27/2025
Carl H. VERIFIED CUSTOMER
Ok
3/27/2025
Galye N. VERIFIED CUSTOMER
One hour 45 minutes for a 45 minute oil change is not acceptable. How about letting the customer know if extended time is needed?
3/26/2025
Liz D. VERIFIED CUSTOMER
My BlueDriver is still showing two permanent codes after service:
P0441 – EVAP System Incorrect Purge Flow: This means the purge flow in the evaporative emissions system is not occurring as expected. Possible causes include a faulty purge valve, vacuum leak, or EVAP system malfunction.
P0455 – EVAP System Leak Detected (Gross Leak): This indicates a large leak in the EVAP system, which could be caused by a loose or damaged gas cap, cracked EVAP hoses, faulty canister or valves, or a fuel tank issue.
I'd appreciate a follow-up to confirm whether these issues were addressed during service or if additional diagnostics are needed. Thank you.
3/26/2025
Dave E. VERIFIED CUSTOMER
Always receive the best care
3/26/2025
Jeff V. VERIFIED CUSTOMER
Fast courteous service. Polite helpful staff. I noticed while waiting every member of your staff was polite and helpful to all who entered your dealership.
3/26/2025
Danny K. VERIFIED CUSTOMER
Thank you, se4vice was GREAT!
3/26/2025
Scotty W. VERIFIED CUSTOMER
Thank you
3/26/2025
Rhonda P. VERIFIED CUSTOMER
Job well done…
3/25/2025
Marty B. VERIFIED CUSTOMER
Very helpful and kept me informed during the entire process
3/25/2025
Sarah E. VERIFIED CUSTOMER
Thank you so much! You guys are amazing as always!
3/22/2025
Raymon N. VERIFIED CUSTOMER
Cheyenne was OUTSTANDING!!
3/22/2025
John D. VERIFIED CUSTOMER
Well pleased!
3/22/2025
Tina G. VERIFIED CUSTOMER
Always get good service. Had ran over something that got on my van that even a detailer was stunned over but after my oil change they took to their shop and was shocked to hear they just used a power sprayer and it came right off. Told the detailer and he was surprised too stating he thought it would have affected the paint, but it didn’t. Great job.