Covina Kia Auto Repair Service

Wonderful customer service from George Kasem…Thank You

I brought my car in for a recall appointment and was very impressed with the service. We were greeted right away and called back in a timely manner. The Micheal kept us updated throughout the process in a professional and helpful way. When the car was ready, Michael personally gave us our keys and walked us out to our vehicle, which I really appreciated. Overall, the whole experience was smooth and stress free. Great customer service!

I do appreciate the help Alberto gave me. This is not a reflection of him. I'm filling out this survey as an attempt for follow up regarding my experience with service manager Oscar Najera but did not receive a survey tied to the service. I sent this message below to Oscar earlier in the week and I haven't received any response back. I did get a call attempt that I unfortunately missed and called back however there has been no response still. Good afternoon Oscar, Hi Oscar, I'm sorry I missed your call. This is the reason why I wanna call you and talk to you This is about my visit to your shop on August 8, 2025, for maintenance service on my EV6 Kia. When I arrived, I spoke with sales representative Alberto Nunez. He told me that based on my mileage, I needed a tire rotation and wheel alignment. My appointment was at 9:00 AM. Mr. Nunez said the car would be ready in two hours. When I checked after two hours, the car was not ready. I waited another 45 minutes before it was done. Mr. Nunez gave me a 10% discount because it was late. When I drove out, I noticed the steering wheel was not straight (1:00 o clock position)and the car was pulling to the right. I made a U-turn and went back to the shop. I told Mr. Nunez about the problem. He apologized and said they would fix it right away. I waited again for more than two hours before the car was ready. By then I was very frustrated because I missed another appointment that day. I asked Mr. Nunez if I could speak to the manager to ask for a reimbursement because of the technician’s mistake. He told me the manager was out but would be back Monday. He gave me your name and extension. That is why I called you today and left a message, but I have not heard back. My questions are: 1. Can I be reimbursed for what I paid? 2. How could the car be given back to me in that condition? I would appreciate your response. Thank you, Oscar

Very good service from Mr. Connelly

Eric Perez is efficient and extremely helpful. Provided excellent service all around!

Michael Connelly provided us (my wife and I) with the best available customer service which could be offered in business and we take this opportunity to thank him again and wish him success in all his endeavors. Nirmala&.Edward D

George is very efficient and so nice, I always request him to help me out.

Excellent customer service alway put a smile on your face. 10stars

Yes, I love to be treated special and greeted with great customer service

Mike is the best! He was able to squeeze me in today. Car came back 100%. Mike is the only service man that I work with.

Mr Connolly was excellent. His customer service was excellent and would come back to your service department again. Also having a video of the engine compartment and what the tech saw was very informative. Thank you.

This was my very 1st visit at Covina Kia and I was little uncomfortable since I wasn’t familiar with this dealer. After talking with Mr. Eric Perez, I felt confident that it was a great decision to visit Covina Kia. Very professional and polite. I am definitely coming back here for the future maintenances for my van.

Eric was a pleasure to deal with. Very friendly and professional.

Michael is always friendly & effcient. He cares about treating others with respect. Very nice phone /,customer receptionist . She took time to see if I needed any help & went to check on the status of my car in service. Thank you for putting chairs & benches in the service. I had asked for for many years for customer seating in service area. I’m 82 years old, been your service customer since 2010 with our 2 Kias. So nice to be able to sit while waiting for service advisor.

No I had poeple said I was a high demand by Jimmy

The service was excellent. And your checking was fast.

Very busy and they attended to my needs and took care of the car maintenance. Everyone asked if I was being helped

When we first received the car we had wheel locks on our trade in. The salesman dewon sharp told us he would get some for our new vehicle give him a week. We followed up with him and he didn't respond. Then a week or so later he left us a voicemail saying to call the service department and it would be handled. We called the service department and they had no idea what we were talking about. We played phone tag with sharp but never got our wheel locks and are still waiting.

5 star service

Nathan was very accommodating and answered my questions. He was a very pleasant young man.