The office staff was super friendly to my wife and I. The service department was fr5also
8/30/2025
Jose C. VERIFIED CUSTOMER
Mr Connelly was very helpful and polite.
Thank you Mrs Faith Cruz
8/29/2025
Charles E. VERIFIED CUSTOMER
I had to wait over 2 hours because the person who makes keys does not come in until 10. It would have been nice if I was told that instead of letting me come in at 8 and not tell me until 9 that I can’t have my key made until that person comes in at 10. Unnecessary waste of time.
8/28/2025
Virginia R. VERIFIED CUSTOMER
Great Service! Very attentive
8/27/2025
Dante V. VERIFIED CUSTOMER
A $250 assessment fee is borderline extortion. If something on my car is covered by the warranty, there should be no fee at all to examine the issue. It seems an intentional effort to discourage customers from taking advantage of their warranty. If it turns out after being assessed, that the problem is not covered by the warranty then it was a $250 fine to have you even examine the vehicle. I’m extremely disappointed in Kia over this matter. This is not a critique of the man I met with, this is a critique of Kia.
8/27/2025
Ranier R. VERIFIED CUSTOMER
he is the best, friendly, approachable has the client best interests in mind.
8/27/2025
Brian C. VERIFIED CUSTOMER
Very helpful and I was satisfied with the service today.
8/27/2025
Valerie C. VERIFIED CUSTOMER
What service? I was emailed and texted multiple times reminding me of my appt. Upon arrival, no technician, no part, no service ????????
8/27/2025
Charles H. VERIFIED CUSTOMER
Waited 2.5 hours, car was untouched so left dealership.
8/27/2025
Patricia W. VERIFIED CUSTOMER
Nathan kept me updated on my vehicle and it was done exactly when he said it would be done.
8/27/2025
Luanne M. VERIFIED CUSTOMER
Nathan was professional and friendly. He saw us right away and we appreciated how upfront and honest he was.
8/25/2025
Andrea J. VERIFIED CUSTOMER
Great customer service from Joshua. He was so helpful. Going to Covina Kia for service was so easy compared to another Kia dealership that I’ve dealt with before.
8/24/2025
Monique N. VERIFIED CUSTOMER
Great job on service, follow up and details on everything done on the car. Gave me a heads up on tires needed in the future. Appreciate the visit at Kia today for service.
8/24/2025
Eduardo R. VERIFIED CUSTOMER
Joshua had a great attitude and excellent customer service. This is not my first time working with him and definitely will not be the last.
8/24/2025
Jaime H. VERIFIED CUSTOMER
Great service , desk person , great service , and healpfull
8/24/2025
Ricardo R. VERIFIED CUSTOMER
Very professional and the service was quick
8/24/2025
Georgina H. VERIFIED CUSTOMER
Very nice young man, great customer service ???? took care of us right away
8/24/2025
Richard P. VERIFIED CUSTOMER
Eric Perez is very professional great job on hiring him for your dealership.
8/24/2025
Daniele I. VERIFIED CUSTOMER
Great customer service and thorough communication
8/23/2025
EMMANUEL M. VERIFIED CUSTOMER
There was little to no communication. I would respond to the texts and get nothing back. They had my car for a week last week, and we had to get my car to the point where it couldn’t drive anymore to bring it back. At the end of the day I did get it back and it seems to be running OK. However, I just wish I didn’t have to get so frustrated for action to be taken