Left dirty rubber gloves in veh. Did not reset service due light.messed with seat setting..took items out of gloves box & threw on floor.not professional for the price you charge.
10/4/2025
Rosa S. VERIFIED CUSTOMER
I appreciate the great service
10/4/2025
Luz G. VERIFIED CUSTOMER
Yes I would like to be contacting.
10/4/2025
Christine A. VERIFIED CUSTOMER
I told the person that one wheel cover of the right side wheel bent and needed to be replaced.
Nothing was done. They simply rotated the tires and did not fix the wheel cover. I even bought the wheel and tire package and asked if it was covered under the package, but no answer.
No options were provided, so i still have a broken wheel cover whith no proposed solutions from your team.
10/3/2025
Cyrena G. VERIFIED CUSTOMER
I had a fantastic experience getting my oil change done here. The wait time was super reasonable.
Michael was incredibly professional and went above and beyond. Not only did he handle everything efficiently, but he also helped me get my license plate on, which I really appreciated.
10/3/2025
Donald W. VERIFIED CUSTOMER
My ride back to pickup my car didn’t show up until 2.5 hours after my car was ready. Also I got a text that due to water conservation my car wouldn’t be washed but windows would be cleaned and car vacuo. Neither of those happened.
10/3/2025
Laureen K. VERIFIED CUSTOMER
Danielle I got your text message I tried replying there but I got no answer so let me share this review with a job well done at KIA… I had a routine oil change on my hybrid- I was told about a few hours so I went and had lunch around the area and was texted when my vehicle was ready to be picked up. It’s been that simple and so I continue with KIA service
10/2/2025
Velisa R. VERIFIED CUSTOMER
I have been going to Covina Kia since 2012 and I have been nothing but satisfied with my service.
10/2/2025
Amanda P. VERIFIED CUSTOMER
Covina Kia always had horrible customer service until Josh got hired. Josh actually listen and got the issues I’ve had resolved without making me feel like a woman who doesn’t know **** about a car. Kia make Josh you main guy for customer and train people their how to do their job. Josh keep the the amazing work! And Kia don’t **** up and let this guy go. He is a RARE GEM!
Thank you Josh!
10/2/2025
Michael P. VERIFIED CUSTOMER
Alberto was courteous and efficient. He was able to solve problems quickly and stayed in touch with updates as necessary. San excellent team at KIA of Covina!
10/1/2025
Richard J. VERIFIED CUSTOMER
All thanks to George. He made sure I had all the information i needed and that I wanted the work done before it began. Hoping to schedule each and every service with him going forward.
10/1/2025
Angelita R. VERIFIED CUSTOMER
George was very helpful. I appreciated his honesty and help. Give that man a raise.
10/1/2025
Diciembre F. VERIFIED CUSTOMER
My only feedback is that your paperwork says that you will no longer do car washes to conserve water, but you will vacuum the inside and clean the windows and that was not completed
10/1/2025
Antonia C. VERIFIED CUSTOMER
George was very nice and caring thank you
10/1/2025
Leonard L. VERIFIED CUSTOMER
Thank you Alberto & service techs. Our Kia Soul has been serviced by Covina Valley Kia since it was new in 2010. It stills runs great, looks good, & has been very reliable.
I’m 82 years old & appreciate the customer seating in the service advisor
area. The outside bench is also good to have. I sat on both today.
We also love our Sportage, which you have serviced since new.
10/1/2025
Maria C. VERIFIED CUSTOMER
Nathan was very helpful and kept me informed everyday about the status of my car.
10/1/2025
Jose G. VERIFIED CUSTOMER
Thank for doing a good job in my car today i do appreciate that
9/30/2025
Yohan C. VERIFIED CUSTOMER
friendly service gave me some places to check out while my vehicle was being serviced and the wait wasn't too long