George was excellent! Attentive, courteous and went out of his way to ensure my service was done in a timely manner.
10/18/2025
Frances R. VERIFIED CUSTOMER
George was friendly, thorough, and efficient.
10/18/2025
Valerie P. VERIFIED CUSTOMER
Michael was amazing. Very thoughtful and knowledgeable. He made the process so smoothe and stress free. Will definitely come back in the future.
10/18/2025
Oscar A. VERIFIED CUSTOMER
Alejandro is very helpful, and know his job.
10/17/2025
Thomas Z. VERIFIED CUSTOMER
Thanks for everything
10/17/2025
Erma E. VERIFIED CUSTOMER
the cause of my dissatisfaction is because there was poor customer service and the vehicle still runs the same as before.
10/16/2025
Angela C. VERIFIED CUSTOMER
I will complete the survey. I was very happy with the service I received.
10/15/2025
Emily E. VERIFIED CUSTOMER
Overall I was very satisfied and Kia personnel were extremely professional. I would like to point out (2) minor things to me but if Kia of Covina did this to many customers you may lose some confidence from customers. 1. Why send to text about saving water and that you will only be vacuuming when vacuuming did not even get done. I never expected my car to be washed & vacuumed in the first place. Better off not mentioning it if not going to follow thru. 2. Someone sat on the front passenger side of my car and left some grease marks from dirty pants. I was able to clean it off easily, but it was completely preventable with plastic cover.
10/15/2025
Wally T. VERIFIED CUSTOMER
Call to discuss further
10/15/2025
Alonzo S. VERIFIED CUSTOMER
He was really quick and efficient, got me in and out of the door in a timely manner. He deserves a raise
10/15/2025
Jessica M. VERIFIED CUSTOMER
This service was ok.
10/15/2025
Sandra D. VERIFIED CUSTOMER
Great customer service. Thank you
10/15/2025
Jonathan H. VERIFIED CUSTOMER
I got up at 5:30 in the morning to drop my car off with you at 7 AM. Making the appointment in the first place was a pain. Initially, I left messages for so-called service reps about making an appointment. I either got NO call back, or got a call back three days later, when I was not available. Eventually, I was able to make an appointment through the automated system, which is always a difficult and unsatisfying experience. There are always too many variables and possible questions that cannot be answered by a robot.
I showed up at 7 AM, ONLY TO BE TOLD, AT THAT POINT, THAT IT WOULD TAKE 2 TO 3 DAYS TO GET TO MY VEHICLE. I HAD NOT BEEN INFORMED OF THAT AND WAS NOT PREPARED FOR THAT, SO I TOOK MY VEHICLE AND LEFT. That is where we now stand. I give that whole experience a D minus. Now, per your request, I have given you significant feedback. I will be surprised if I get a response to it.
10/14/2025
Grace I. VERIFIED CUSTOMER
Love my Kia dealer and the workers. A small bit of feedback to improve your customer service. When a customer comes up to the counter, the workers should be more alert when customers walk up and are standing in front of them for at least a good 5-7 minutes instead of them looking at the computer screen. I had to call attention to them that I standing in from of the counter. Suggestion: have a bell on the counter for customers to ring or have a ticket box on the counter to alert the worker that a customer has approached the counter. Second, need to put attention to detail. I brought my car in at 44K service. On my paperwork it was documented at 43K. When my car was returned, it was documented on the label to return for oil change at 39K. Really?? Thank you for allowing comments. Hoping someone reads them and acts on them. It would be nice if someone would call me back to let me know the improvements made to my suggestion to improve customer experience. I think this is the reason you ask for comments. ****-****-xxxx
10/14/2025
Carla L. VERIFIED CUSTOMER
I was very happy with Alejandro. He kept me updated on my car and was very courteous.. Apparently I was his first customer and I wanted to say I was very impressed. I hope he continues to grow with the company as I hope the company continues to keep their customers happy which I have always been. thank you thank Carla L
10/12/2025
Denise R. VERIFIED CUSTOMER
Mike is always great to work with I feel he completely knows the product. Always happy to work with him.
10/12/2025
Gabriel B. VERIFIED CUSTOMER
Great service
10/12/2025
Abby C. VERIFIED CUSTOMER
You did not vacume or clean my windows
10/12/2025
Cynthia L. VERIFIED CUSTOMER
“A problem they can’t replicate”, exactly what a mechanic warned me Kia would say even with my video recording of oil lamp on and loud metallic tinging noise. I was told warranty ended 10 days prior to bringing it in. Problem happened and reported in August. I had to be out of town. My car sat until I returned and I feared driving it would cause more damage to engine. No oil pressure, off and on, lower gas mileage, is serious to me. I wanted my engine checked to be sure it will last more than the 22,700 miles.