Check in service was great; however, pick up was cumbersome and disappointing. Although I paid on line so I could benefit from the “express” pick up, it was not. I also feel the 3% charge for paying in person with credit card is not fair, especially with the high cost to have your car serviced. Also, the no wash statement on the text message is ridiculous and should be changed to more appropriate language, and the window wash is bogus, unless you call turning the wipers and auto wash on and calling that a window wash; otherwise the windshield and rear window were not cleaned. I have had 3 cars from Covina Kia and most likely won’t be back.
10/9/2025
Conrad Q. VERIFIED CUSTOMER
Thank you for the service!
The car runs and operates
Very well now!
10/9/2025
Rhashann M. VERIFIED CUSTOMER
Excellent customer service
10/9/2025
Stephanie F. VERIFIED CUSTOMER
Mike explains any repairs that need to be done in detail.
10/9/2025
Rogelio C. VERIFIED CUSTOMER
Excellent customer service and reliable support.
10/9/2025
Wade B. VERIFIED CUSTOMER
George took time to give specific information about my vehicle’s needs and the options available to service them. Service was completed well before the estimated time.
10/9/2025
Vivian T. VERIFIED CUSTOMER
Thank you Michael is amazing got me in and out today Thank you ????????
10/9/2025
Olga D. VERIFIED CUSTOMER
It was a bad experience going with you and having Mr Alberto Nuñez in the service department . He is not a friendly person and not professional. He has bad aptitude. I watched him interact with other coworkers and made a bad comment about his coworker. I don't think that's professional. He is an arrogant person.
10/9/2025
Luis Guillermo. VERIFIED CUSTOMER
Exelente servicio como siempre gracias
10/8/2025
Marisa A. VERIFIED CUSTOMER
George was very helpful and explained what services were needed for my car.
10/7/2025
Angela D. VERIFIED CUSTOMER
Everything was great. My fam and vehicle were well taken care of.
10/7/2025
Debbie T. VERIFIED CUSTOMER
Michael was great. !He was informative and good public relations. What was frustrating is that my steering wheel ,was left turned to the right.I returned the next day to have it remedied. I was given a car wash voucher for the inconvenience. Thank you for assistance Michael. Covina Kia will remain my service center.
Deborah Taylor
10/6/2025
Roxanne M. VERIFIED CUSTOMER
Very professional and courteous . (Customer service oriented and thorough to provide the outstanding service). Thanks!
10/5/2025
Amanda A. VERIFIED CUSTOMER
Michael is awesome to work with every time!
10/5/2025
Gloria C. VERIFIED CUSTOMER
Mr. Connelly always makes time to answer my concerns, explaing why the service team does what is needed.
10/5/2025
Samantha M. VERIFIED CUSTOMER
Eric was amazing and very informative with any questions we had. Would definitely recommend him to any family or friends needing maintenance.
10/5/2025
Virginia G. VERIFIED CUSTOMER
Mike has always been great. The reason why I left was because of the tech who didn’t adjust my headlights. Had to drive all the way to Texas getting checked by other vehicles high beams, when I fact my lights were not at factory settings. That was just under $15. Oh and I have yet to be high beamed by another vehicle. Imagine that. Glad Mike is still there. He’s awesome.