George was a great help as I transitioned my routine maintenance services from Kia of Alhambra to Covina Kia. He was very communicative and answered all my questions thoughtfully. I am very happy to know that I can continue to receive great service at Covina Kia.
11/16/2025
Monique N. VERIFIED CUSTOMER
Called, kept me updated on the service and what may be coming up to plan for with my car. Appreciate the thoroughness and easy visit with Eric/KIA. Thank you
11/16/2025
Jerry V. VERIFIED CUSTOMER
Like always Mike is the MAN. It's been about 10 years Mike been are service manager and does GREAT JOB. TY Mike
11/16/2025
Mario D. VERIFIED CUSTOMER
Thank you, Eric Perez for your exceptional customer service and for having my car ready super fast! A+
11/16/2025
Maura S. VERIFIED CUSTOMER
Michael Connelly welcomed us like family treated us with respect and great hospitality
11/16/2025
Diane D. VERIFIED CUSTOMER
Please label the in-coming phone call number with Covina Kia. I did not recognize the phone call number so I hung up!
11/15/2025
Galina G. VERIFIED CUSTOMER
Thé service was done faster than I expected. Alberto was very nice and professional. Thank you for your excellent service !
11/15/2025
Jenny C. VERIFIED CUSTOMER
Well done
11/15/2025
Stefani M. VERIFIED CUSTOMER
The overall experience was not great. The service representative probably has good intentions, but did not seem to have been appropriately trained on how to handle unclear situations. I had an issue with my rear view camera and the response was basically “oh we’ll have to see if we can fix it.” If I’m bringing my Kia into a Kia dealership, the assumption is that problems can be fixed, prices might vary, but there should always be options for a path forward. Also, it was deemed as vandalism, which to me should trigger the representative to suggest getting Insurance involved before pushing a very high price tag for something that it’s murky if it was vandalism or defect. All in all, a very confusing and very disheartening situation that left me feeling so anxious until my insurance company got involved and resolved the situation.
11/15/2025
Cherylmark K. VERIFIED CUSTOMER
George was my service advisor and treated me extremely well. Your best employee as far as I’m concerned.
11/14/2025
Harold P. VERIFIED CUSTOMER
Good job!
11/14/2025
Rodrigo P. VERIFIED CUSTOMER
George has an outstanding customer service.
He explained everything in details!
11/14/2025
Rogelio S. VERIFIED CUSTOMER
George was attentive on a follow up visit that I had scheduled and answered all my questions and was timely in his getting back to me.
11/14/2025
Gabriela N. VERIFIED CUSTOMER
Such HORRIBLE service. They ignored every single one of my concerns, and when I showed up to pick up my car, the advisor had the nerve to say he was “waiting on me.” I had called him 3 times. Completely unprofessional.
11/14/2025
Pavan T. VERIFIED CUSTOMER
Great service by George, not pushing to add more services not required.
11/14/2025
Marc D. VERIFIED CUSTOMER
????!!
11/13/2025
Andres R. VERIFIED CUSTOMER
I’m coming over from Kia Alhambra. George really welcomed me to Kia Covina and showed me around. He made my service appointment an excellent experience.
11/13/2025
Roubina G. VERIFIED CUSTOMER
Too high to do an oil change
11/13/2025
Priscilla F. VERIFIED CUSTOMER
Mike was very efficient and answered all the questions I had. He explained what was done with the car. Great job, Mike!
11/12/2025
Rogelio S. VERIFIED CUSTOMER
Attentive, great follow up and accommodating to my schedule and needs!!