Covina Kia Auto Repair Service

Good communication and quick turn around.

He’s very helpful, extremely informative, and very sincere through all the conversations.

I appreciate everything George did to go above, and beyond my expectations as he handled every aspect of my car’s repair process with professionalism, detail, and positivity. I was impressed with how he maintained communication and kept me updated through every process of my car’s maintenance and repair. Additionally, every member of the staff worked together to ensure that all aspects flowed as smooth as they could, from the moment I dropped my car off, to the transportation I was provided from the dealership to my home and when my car was ready, from my home to the dealership with very little lag time, to the moment I made payment. If ever there was a reason to choose and continue with Kia, the trust I felt thanks to George and staff, is the reason why. Thank you!

Michael took great care of my service for my Sportage!

Eric was super helpful and friendly throughout my entire visit. He greeted me right away, explained everything clearly, and made sure I understood what was being done to my car. He also went above and beyond by answering a few extra questions I had about maintenance and future service recommendations. I really appreciated how patient and professional he was it made the whole experience stress-free. It’s rare to find someone who genuinely cares about providing great customer service, and Eric definitely does. I’ll definitely be coming back because of the excellent experience he provided.

The attention to my needs was exceptional

Alex was friendly, professional and made the entire experience a pleasure.. Thanks again!!

Thanks so much! Nathan was awesome—super helpful, friendly, and really took the time to explain everything. The service was quick and smooth, and I appreciate how professional and easygoing he was. Definitely one of the best experiences I’ve had!

Michael was super helpful and kept me updated on my car. Really nice personality and a good sense of humor. I appreciate the great service!

Upon my arrival. I was given all information I needed pertaining to the service of my vehicle. From start to finish I was completely satisfied with your service team George did an outstanding job of providing customer service.

Great service,Mike was excellent.

Michael Connelly has always treated me as if I were VIP. Great service, great facility. THANK YOU!

Thank you for your help and appreciate it.It was a pleasant visit.Looking forward to completing a survey for you

My car went in 10/24 and it was lack of communication on what was going on. It happened more when Eric wasn’t in because he had the day off. If someone isn’t in and you have updates they should be informed. I called on 11/04 because Eric said my car should be ready and I was 5 on the list for a loner. It still wasn’t ready. I called at noon for an update. No one could give me one. I asked about a loner if I couldn’t get my car. Asked for a call back. Called again at 2 because no call back. I finally got an update and I was informed cat was done but they recommend my air filter to get replaced. I asked can it done quickly so I can pick up today. They said they would need a couple hours. I’ve already not had a car for 10 days I didn’t want another. If I hadn’t have called, followed up twice I would be picking up my car 11/5. The customer service was lacking this trip which I’ve always appreciated when coming in. This was not a failure by Eric by the team. I understand people have days off but other service people need to follow up on behalf of other team members.

Thanks

Great job ???? ????????

Alex was very helpful! He always called me back and provided the best information he could regarding my vehicle. He was very friendly, and I would definitely recommend him to others.

Originally setting up the appointment. I requested a specific part to be replaced but was told to simply make the regular service and then request it day of. On the day, I was told that it would have to be inspected on another day with a seperate appointment. And to my suprise the maintance was also to include a lot of other services that I wasnt aware of, totaling 1100. Which I eventually declined, I called in but had no response and was given a number to text which I also received no reply. So I returned to verbally decline the extra service. During the service I received a video that was to noisy and mumbling to understand. When I picked up my car, my tires were over inflated, and the car hadn't even been vacuumed, which I remember being regularly included during my services. During the conversation I had, the representative constantly talked to other repesentiblves, non-working related. And he constantly tried to upsell on tires and brakes, which I declined stating I will do later for other reasons. The service was unacceptable, and unprofessional. The bare minimum was done. And I still received no word on the part I REQUESTED to be looked at. To which upon getting my car I told them I will no longer use this dealership for that part replacement. Along with seeing other customers also frustrated with the slow and terrible service, I too was unsatisfied. Not to mention my belongings in the car were all thrown into the front passenger seat. This experience shadows all other visits I've had, which were good. This makes me question the abilities and integrity of this dealership location.

Michael was very good in communicating with me on my first phone call. He was even better when I brought my Telluride in for service. I will be back next week for some additional service. Thanks Michael, Martin, and Covina Kia!

Nathan was very friendly and helpful. I liked how he showed me visuals of what he was talking about when mentioning my tire tread.