Quick and efficient. Thanks for the friendly service and great attitude.
11/9/2022
Mayra C. VERIFIED CUSTOMER
Everything went smooth expect for the ride that they given me to the Kia I got car sick along the way
11/9/2022
Michelle R. VERIFIED CUSTOMER
Very nice person with pleasant customer service
11/9/2022
Patricia L. VERIFIED CUSTOMER
Oscar was the best in costumer service. Answered all my questions and made me feel like I matter. Completely different experience.
Thank you Oscar!
11/9/2022
Gabriel D. VERIFIED CUSTOMER
Car was returned to me when promised.
11/8/2022
Roxana M. VERIFIED CUSTOMER
Excelente service
11/8/2022
Pamela B. VERIFIED CUSTOMER
I started out loving our service rep.. friendly & informative.. but as the work went on I didn’t get updates.. had to call & got transferred into other misc voicemails from the receptionist.. I couldn’t find him for anything & he sure wasn’t updating me..communication went south fast. After finally reaching him I was told my recall work was all done then later, no not all of it.. several mixed messages. Ultimately I declined some recommended repairs ($2500!) & then I was treated worse.. Picked up my car & before I left the lot my side mirror is now falling off.. Turned around to show my rep & he acted like it was my doing.. It’s been on your lot all week.. I don’t know how I had anything to do with it. He was VERY put out by request to check it out & fix it. Overall a very disappointing experience. I understand the business of car repair but when a customer can’t afford the work, service should not then decline.
11/7/2022
Rena K. VERIFIED CUSTOMER
Adam was very courteous, professional and informative. I was very pleased.
11/7/2022
Peter O. VERIFIED CUSTOMER
Very nice and helpful. Best customer service in the west.
11/6/2022
Debra T. VERIFIED CUSTOMER
Michael is very friendly and professional.
11/6/2022
Gina C. VERIFIED CUSTOMER
Always so friendly and always welcoming.
11/6/2022
Alicia F. VERIFIED CUSTOMER
Greatly appreciated with him he was able to get me oil change and recall all in 3 hours and acomadated a shuttle going and coming back which was excellent . Honestly really grateful for his help. He helped me avoid a big drive again . 100000/10
11/6/2022
Renee P. VERIFIED CUSTOMER
As always great and professional service. Service time was reasonable and thorough.
11/6/2022
Maria F. VERIFIED CUSTOMER
We were very satisfied with our service. The team at Covina Kia are awesome. I appreciated the status reports via text on the progress of my car. We live in San Bernardino Ca., which is a 45 min drive to Covina Kia. We will be bringing our Kia to Covina for Routine services in the future. Thanks again Oscar for your assistance.
11/6/2022
Catherine K. VERIFIED CUSTOMER
So far Mike and your dealership have only been top shelf with your customer service. Always excellent.
11/6/2022
Adrian A. VERIFIED CUSTOMER
Adam was great; would love to come back and be assisted by him again in the future.
11/6/2022
Jin P. VERIFIED CUSTOMER
Thank u
11/5/2022
Lawrence K. VERIFIED CUSTOMER
Thank you all the people who work at Kia of Covina Valle. You always do a very good job. Thank you