Lack of communication regarding wait times.
Failure to explain reasons for repairs made and not made
Would likely take my car somewhere else next time based on this experience
5/16/2024
Felix O. VERIFIED CUSTOMER
Luis has superb customer servie skills. I really appreciate all of his help.
5/16/2024
Mary W. VERIFIED CUSTOMER
Everything was great. My car is working find.
5/16/2024
Lauren Z. VERIFIED CUSTOMER
Abel was fantastic!
5/16/2024
David N. VERIFIED CUSTOMER
Andy is nice, knowledge
5/16/2024
Carlos T. VERIFIED CUSTOMER
Exelente servicio gracias ABEL perez
5/16/2024
Stephen K. VERIFIED CUSTOMER
Very professional and knowledgeable. 10/10
5/16/2024
Lisa M. VERIFIED CUSTOMER
I'm always happy with the service Bradley Bob provides. He's a service representative.
5/16/2024
Carolyn L. VERIFIED CUSTOMER
Very happy with the service Department at EZ Honda.
5/15/2024
Sarah S. VERIFIED CUSTOMER
Erik was awesome and made my service a breeze—Appreciate him!
5/15/2024
Jacqui W. VERIFIED CUSTOMER
Nothing was found to be wrong with the trunk of my CRV-EXL yet it will not always open and that is extremely frustrating. The staff I had contact with were Luis,Rudy and Michael and all were friendly and knowledgeable. I loved the idea of the Uber and appreciate Rudy's help in getting someone to pick me up to get back to get my car. Two Uber drivers backed out but the third one did make the trip. Thanks to all of you for your help!
5/15/2024
Jessica S. VERIFIED CUSTOMER
There was horrible communication. I did not get any updates unless I called several times to get answers. Calls were rarely returned. I kept being told it would be done on a certain day and then not hear anything the day it was supposed to be ready. I’d call to get answers and would not get one. One of the times I called I was told by a woman that it was ready and I could come by that day. I got a call a little bit later from Luis saying it wasn’t ready yet. Several times I was told different things. I did not feel comfortable because of that. I was worried about not being told the truth and not having my car in good hands. Typically I am not one to ever have complaints but I will not be returning to this location for any services.
5/15/2024
Harkishan M. VERIFIED CUSTOMER
Ok. When received from manufacturer I will reply. Thanks.
5/15/2024
Oscar R. VERIFIED CUSTOMER
everything was excellent at work, Maria Miranda
5/14/2024
Jerrold S. VERIFIED CUSTOMER
Have worked with Eric for years. He gets the job done.
5/14/2024
Hamid S. VERIFIED CUSTOMER
Excellent Customer Service and Finance reps. Andrew was great ti work with
5/14/2024
Gabriella B. VERIFIED CUSTOMER
As usual Maria did a very good job. What is concerning is this is my third time the mechanic had left something loose or did not complete the repair properly.
5/13/2024
Destiny W. VERIFIED CUSTOMER
He was an amazing service representative!! If i can request him next time i will! He stayed on top of everything and kept me updated!
5/13/2024
James G. VERIFIED CUSTOMER
Thank you!
5/12/2024
Mansour A. VERIFIED CUSTOMER
Thanks so much for your help and support this is a very helpful