Wife drove in for recall work after trying to call 7 times with leaving messages and no one ever called back. Abs light traction light and tire pressure are still on after having the recall on abs module. Kia said I would still have to pay diagnostic fees
Just a nightmare to deal with as they never return calls
9/10/2021
Richard H. VERIFIED CUSTOMER
Always first class
9/10/2021
Steven B. VERIFIED CUSTOMER
Job not done yet. Waiting on parts. Let you know when its done.
9/9/2021
Robin B. VERIFIED CUSTOMER
My Service Advisor was very helpful and the mechanics got the work done in a timely manner.
9/9/2021
Nicole G. VERIFIED CUSTOMER
I appreciate how nice everyone was! I also had a mishap with scheduling and he made it right! Very much appreciated! Great costumer service!
9/9/2021
Brian W. VERIFIED CUSTOMER
Truly think Thomas Murray is top of the line at KIA. Helpful and courteous as well friendly and genuine.
9/8/2021
William P. VERIFIED CUSTOMER
My telluride has a software update and when I called to schedule an appointment to get it updated, I explained the situation. The lady on the phone booked me 3 weeks out when I called. My appointment day finally arrived and I got a phone call from the dealership explaining how there’s no software update that they can do and that I would need to do it from home. I knew doing it from home was an option, however it takes multiple hours. I have friends with Kia’s in different states and they were able to take theirs into their dealership to be updated so that it’s faster and less work on them. To say I’m disappointed is an understatement, especially as I have a 14 hour drive soon and my Apple car play no longer works due to there being a new update. My software also glitches now randomly. For example my volume will go to full blast when I turn the vehicle on and if I have my phone plugged in, I cannot listen to any music at all. I’m also 100% positive there’s an update that my car does not have and I think it’s ridiculous that a software update falls under the responsibility of the owner to do at their home while their car is running for hours.
9/8/2021
Charles W. VERIFIED CUSTOMER
Everything was excellent! Thanks!
9/8/2021
GARY F. VERIFIED CUSTOMER
I had a flat tire to fix in an emergency without an appointment, and nevertheless, Josh provided his as always awesome service. He just wouldn't lend me his car ????
9/7/2021
Lindsey W. VERIFIED CUSTOMER
Done quicker than I expected and everyone we came across was courteous!
9/7/2021
Patrick B. VERIFIED CUSTOMER
Always the best!
9/7/2021
Berkeley J. VERIFIED CUSTOMER
Ok, thanks
9/6/2021
Patricia B. VERIFIED CUSTOMER
Latonio was a pleasure to work with
9/6/2021
Mary B. VERIFIED CUSTOMER
The guy with whom I spoke was very professional and
Perfect in every way, made me feel more like family then a customer.
9/5/2021
Amit A. VERIFIED CUSTOMER
Very helpful. Joyous experience
9/5/2021
Lorrie B. VERIFIED CUSTOMER
Thanks for squeezing us in Joe!
9/4/2021
Ken U. VERIFIED CUSTOMER
Great Job…Thank You
9/4/2021
Nancy K. VERIFIED CUSTOMER
When checking in I felt the attendant was not polite or courteous.
9/3/2021
Kristi C. VERIFIED CUSTOMER
While the dealership was completely overbooked, Thomas went above and beyond to deliver great customer service and make my day a little brighter and easier. It dis not go unnoticed!