Very courteous and helpful. The process was quick and easy.
10/15/2021
Joann S. VERIFIED CUSTOMER
A clear and easy to understand reason why I have to bring my car back in for service
10/14/2021
Donna N. VERIFIED CUSTOMER
You had my car for 6 days to do an oil change. You said you had no problem getting it to charge so you weren’t working on that. Also, requested an estimate on some body work. You didn’t give us one, but told us to take it over ourselves after having it for 6 days.
10/14/2021
Caryl S. VERIFIED CUSTOMER
We purchased a 2017 Toyota sequoia. We were completely dissatisfied with the service agreed-upon at the time of sale. The vehicle was never cleaned and even when we returned to have it cleaned we were allowed to sit in the waiting room for six hours finding out it’s still was not detailed.The tires that were agreed to be put on it are not there when we were told they were.They finally got the correct tires but the car still was never detailed we had to leave I cannot wait any longer. We Waste an entire day and felt communication to us was very poor. No one has reached out to us to correct the problem or follow up
10/14/2021
Christy T. VERIFIED CUSTOMER
We waited several weeks for our appointment on Saturday, October 9. We live 2 hours away, so we drove two hours (leaving at 7:15 am to make our 9:30 appt). When we arrived they looked at the water in the floor board and said it appeared worse than they expected and they thought it would involve more time than they planned and ordering a new part that may take a week or more to arrive. They told us to come back Monday and they would give us a rental for as long as it took to fix it. We then drove 2 hours back home.
Two days later my husband drove up after work to leave the car and get the rental. Then he drove the two hours back home. Kia called us on Wednesday and told us it was fixed and to come get it. They told me they did not have to replace anything and that it was just a clogged drain as originally thought.
Complaints:
This could have been fixed at the Saturday appointment but no one bothered to check it! We drove a total of 12 hours in a 5 day span to get this taken care of. And we had to pay a $100 deposit to get a rental care that has yet to be refunded. Lastly my car floorboard was flooded daily with water for about 3-4 weeks before they got us in the the appointment.
10/14/2021
Brad W. VERIFIED CUSTOMER
Latonio was attentive when I explained my problem, explained what the tech was going to do, later explained what they found, and then researched to determine my warranty status. He provided excellent customer service.
10/14/2021
Susan B. VERIFIED CUSTOMER
The entire process was professional and painless! It was my 2nd vehicle purchase from Jake **** and I was completely satisfied both times.
10/13/2021
Kathy R. VERIFIED CUSTOMER
Very professional
10/13/2021
James K. VERIFIED CUSTOMER
Have always had great experience with the Service Dept. at Jake **** Kia..
10/13/2021
Karla G. VERIFIED CUSTOMER
It has been a great experience so far with kia ****
10/13/2021
Judith R. VERIFIED CUSTOMER
Josh is always a joy to deal with! He always makes me feel very special. I cannot said enough wonderful things about him!! He is going to be missed when he changes departments!
10/13/2021
David G. VERIFIED CUSTOMER
Everything about the work was well explained and the follow up was also clearly laid out. My experience was very professional and cordial. I genuinely felt thrill gave me their focused attention.
10/12/2021
GARY C. VERIFIED CUSTOMER
I appreciate the prompt service. I also appreciate that they dropped my cat off at work. I work right behind the dealership, but it’s still good service
10/12/2021
Tamra C. VERIFIED CUSTOMER
Lindsey was extremely helpful and provided outstanding customer service. Very friendly, yet professional.
10/12/2021
R A. VERIFIED CUSTOMER
None
10/12/2021
Marilynn S. VERIFIED CUSTOMER
Everything they did was Great
10/12/2021
Karla G. VERIFIED CUSTOMER
It has been a pleasure to work with mike butts from Jake **** he helped us get the vehicle we wanted which should arrive to us late next week
10/12/2021
Elizabeth B. VERIFIED CUSTOMER
Thank Josh for gettimg me in without an appointment. Originally, I had an appointment already scheduled, but Josh was able to work me in since my car started to have some issues before hand. Thank you!
10/12/2021
Donnie B. VERIFIED CUSTOMER
staff was very nice.
10/12/2021
Mary Dawn. VERIFIED CUSTOMER
Everything and everyone has akways been great but today the one guy at service desk was rude . Thank goodness the smaller lady I have dealt with her many times was great and the guy at the desk to right of service desk took care of me with no problems. I have purchased my last 2 SUV 's here and never had anyone treat me like he did.