Not at all happy that my car smelled like someone literally sat in it and smoked a cigarette. When the car was finished, the driver side window was down, and it was up when I pulled in. Either someone was smoking in the car or standing next to an open window smoking. It was entirely too strong of an odor for it to be just somebody's clothes. This is the first brand new car I've ever purchased for myself (less than 5K miles) and this is the first time I've taken it in for any sort of maintenance. Not sure why smoking is permitted on the clock.
10/23/2021
JUDITH H. VERIFIED CUSTOMER
Very professional any time I come I to the service department. Answer any questions I have ,with respect & courtesy always . Always Very friendly!!
10/23/2021
Phillip L. VERIFIED CUSTOMER
Always great service
10/23/2021
Lynette P. VERIFIED CUSTOMER
Shannon Lowe was great
10/22/2021
Jacqueline H. VERIFIED CUSTOMER
Love Josh always responsive and respectful to me
10/22/2021
Tony D. VERIFIED CUSTOMER
test
10/22/2021
STEPHEN D. VERIFIED CUSTOMER
Simple, sweet, honest and professional. Thank you!
10/22/2021
DANIELLE D. VERIFIED CUSTOMER
When communicating with a customer the language should be clear and specific.
The service rep used the words "in good hands". This does not tell me wether my car has arrived or not.
10/22/2021
Craig G. VERIFIED CUSTOMER
It was really easy to make an appointment and everyone was nice and very helpful the day of the appointment
10/21/2021
RICKY H. VERIFIED CUSTOMER
My experience was exceptional!!
10/21/2021
William E. VERIFIED CUSTOMER
very pleased.
10/21/2021
GEORGE AND. VERIFIED CUSTOMER
Josh took care of my issue in a very efficient manner today. Very pleased.
10/20/2021
Arlene T. VERIFIED CUSTOMER
I have total confidence in the KIA Service Dept., and “the men of KIA”. Thank you
10/20/2021
Edward V. VERIFIED CUSTOMER
Outstanding service and finished in no time!
10/20/2021
RUSSELL W. VERIFIED CUSTOMER
Was fast and efficient.
10/20/2021
Latasha E. VERIFIED CUSTOMER
Best place ever and WOODY ROCKS !!!!!
10/19/2021
Beverly W. VERIFIED CUSTOMER
I received excellent customer service from Lindsey Joshua today. He was friendly and respectful and completed my request efficiently and made sure I was completely satisfied
10/18/2021
Gregg J. VERIFIED CUSTOMER
Fast and efficient service!
10/18/2021
William B. VERIFIED CUSTOMER
No surprises. Just good quality service. First, last, always.
10/18/2021
Sara E. VERIFIED CUSTOMER
I have never wanted to come back to Jake **** Kia in Florence because it was a horrible buying experience so I was hesitant to schedule service on my car there. Lindsey was great and he is the only reason that I would come back there. He restored my faith in that place. I will definitely be requesting Lindsey for future needs.