I previously had a bad experience at Metro Honda Service and vowed not to return. I decided to give it another try and was very pleased with the service I received from Francisco.
1/18/2022
Thomas G. VERIFIED CUSTOMER
Francisco made our morning. Completely Satisfied customer here.
1/17/2022
Scott D. VERIFIED CUSTOMER
I answered simply once. Thank you.
1/16/2022
Grecia L. VERIFIED CUSTOMER
Everyone was nice and helpful, thank you.
1/16/2022
Robin J. VERIFIED CUSTOMER
Great service! He went out of his way to make sure all my questions were answered. He needs a raise!
1/16/2022
Paul C. VERIFIED CUSTOMER
The service writer, Frank, was excellent, but the car still does not work properly. That’s not his fault since there are defective parts that are not working even though they have been replaced and repaired. I’m very disappointed in Honda’s quality.
1/16/2022
Herlinda G. VERIFIED CUSTOMER
Helpful, friendly, and efficient
1/16/2022
Elaine F. VERIFIED CUSTOMER
Mr. BOYD was very helpful and kind. Explained everything thoroughly and in a timely manner.
1/16/2022
Esteban M. VERIFIED CUSTOMER
Gracias por por brindarme el servicio para mí carro y estaré en contacto con ustedes para cualquier pregunta de mi carro
1/16/2022
Cecil Penticostes. VERIFIED CUSTOMER
Oil change percentage was not reset. I have to check the operator’s manual on how to reset when I got home.
1/16/2022
Christina P. VERIFIED CUSTOMER
THANK YOU
1/16/2022
Lily M. VERIFIED CUSTOMER
She’s very pleasant and have good customer service.
1/16/2022
Marta Emerald. VERIFIED CUSTOMER
I was completely satisfied with the service woman who helped me Estela. She kept me informed of my vehicle throughout and let me know the rough cost as well. I was satisfied with the service to my car. What I was not happy about is when I got a text asking for payment and saying it would make the process faster to pick up my car. I tried using this so called service and it didn’t work. When it didn’t work it said to call a phone number to get assistance. When I called that “assistance” phone number I was transferred to 4 different people within the Honda dealership and NO ONE could help me!!!!! The final person I spoke to was a male I believe in the service department and he was soooooo unhelpful and simply said “if you can’t make the payment online then you can’t make it online.” I am upset because the message I got said if you are having a problem call this number. I was assuming if I called the number I’d be helped. If that wasn’t the case DON’T tell people to call the number!!!!!!!!!!!!!!!!!!!!
1/16/2022
Jennifer J. VERIFIED CUSTOMER
Great customer service from Estela Pulido.
1/16/2022
Elizabeth S. VERIFIED CUSTOMER
I know there are other dealerships closer to me but your commitment to great service keeps me coming back. The staff is very polite and friendly. You give reasonable time frames to get things done. I appreciate knowing when I leave my vehicle it’s in great hands. Kudos to this awesome team during such difficult times!
1/15/2022
Blanca T. VERIFIED CUSTOMER
The manager and Israel Granados help me to resolve an issue with my vehicle I really appreciate
1/15/2022
Laura C. VERIFIED CUSTOMER
I arrived for my appointment. No one assisted me for at least 15 mins. No one even acknowledged my presence.
I was told my service would take 1-1.5 hrs. At 2.5 hrs I finally called. The excuse was short staffed. Than let me know!!!!!
I do appreciate the complimentary first service and car wash coupon.
1/15/2022
Gustavo S. VERIFIED CUSTOMER
Excellent service very professional and friendly
1/15/2022
Daniel G. VERIFIED CUSTOMER
I appreciated his honesty in emphasizing longer time for service with staffing shortage due to Covid.